At a Glance
- Tasks: Lead venue hire and catering, driving revenue growth and ensuring exceptional customer experiences.
- Company: Join the iconic London Transport Museum, a hub of culture and heritage.
- Benefits: Enjoy free TfL travel, 30 days leave, and a final salary pension scheme.
- Other info: Hybrid working options available with opportunities for personal and professional growth.
- Why this job: Shape the future of a renowned venue while enjoying a dynamic work environment.
- Qualifications: Experience in venue hire, strong sales skills, and excellent stakeholder management.
The predicted salary is between 56700 - 69300 £ per year.
This role is mainly office based with some flexibility for hybrid working subject to the requirements of the business. Hybrid working arrangements can evolve subject to business requirements.
About the Role
London Transport Museum is entering an exciting period of growth, supported by the transformational LTM50 project, which will create new opportunities to expand commercial revenue streams and enhance the Museum's offer. As part of the Transport for London family, the Museum operates at the intersection of culture, heritage and commerce. This role will lead the Venue Hire and Catering function, driving revenue growth across venue hire, filming, photography and catering whilst ensuring exceptional customer experiences and operational excellence. Reporting to the Enterprise Director, you will be responsible for developing commercial opportunities, leading strategic partnerships, managing key supplier relationships and ensuring the successful delivery of events within our unique London venues.
Skills & Experience
- Experience delivering commercial growth within venue hire, events, visitor attractions, heritage, arts or cultural organisations.
- Strong sales and marketing expertise, with a track record of developing new business opportunities and increasing revenue.
- Excellent stakeholder management skills, with the ability to build credible relationships across internal teams, senior leaders, partners, clients and suppliers.
- Experience working within complex stakeholder environments where commercial objectives, customer experience and organisational priorities must be carefully balanced.
- Experience managing procurement exercises, tender processes and contract negotiations.
- Strong supplier and catering contract management experience, ensuring service excellence, compliance and value for money.
- A strong operational background with experience leading events from enquiry through to delivery.
- Financial management experience, including budgeting, forecasting and commercial reporting.
- The ability to lead, motivate and develop high-performing teams.
- A hands-on approach with the ability to switch between strategic planning and operational delivery.
Why Join Us?
This is an opportunity to take ownership of a well-established commercial function at a time of significant investment and growth. You'll play a key role in shaping the future of London Transport Museum's venue hire and catering offer, working across one of London's most recognised heritage brands.
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met.
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly.
Head of Venue Hire and Catering in London employer: Future of London
Transport for London (TfL) is an exceptional employer, offering a dynamic work environment that fosters innovation and inclusivity. With a strong commitment to employee growth, TfL provides opportunities for professional development while ensuring a healthy work-life balance through hybrid working arrangements. Employees enjoy generous benefits, including free travel on the TfL network, a final salary pension scheme, and a focus on equality, diversity, and inclusion, making it a rewarding place to build a meaningful career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Venue Hire and Catering in London
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We think you need these skills to ace Head of Venue Hire and Catering in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at Future of London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
