At a Glance
- Tasks: Coordinate facilities management and ensure a safe, compliant work environment for TfL teams.
- Company: Join TfL, a leading transport authority in London with a commitment to excellence.
- Benefits: Enjoy free travel on TfL, generous leave, and a final salary pension scheme.
- Other info: Work 4 days onsite and 1 day from home, with great career growth opportunities.
- Why this job: Be the go-to person for facilities support and make a real difference in a dynamic environment.
- Qualifications: Experience in facilities management and strong customer service skills are a plus.
The predicted salary is between 33000 - 33000 € per year.
This role provides a central point of coordination for all facilities-related matters, ensuring TfL customers receive timely, effective support to maintain safe, compliant, and well-functioning work environments. As a Facilities Coordinator, you will play a key part in enabling teams to continue delivering TfL’s core business by managing day-to-day FM requests, liaising with suppliers and contractors, and ensuring issues are resolved efficiently and professionally.
Key Accountabilities:- Provide facilities management services to TfL’s Head Office portfolio within the allocated location(s).
- Act as key point of contact for all customers within the allocated portfolio, delivering a high level of customer service.
- Oversee the smooth operation of all requests generated by the Facilities Service Centre, ensuring they are actioned appropriately and closed out timely.
- Serve as contact for all 3rd-party suppliers (term and project).
- Coordinate all on-site activities.
- Provide and deliver inductions to new starters and supporting documentation where required.
- Provide specialist support in the event of an on-site emergency.
- Collate and provide information promptly to permit reporting of incidents and other occurrences to other members of the Facilities Operations team.
- Ensure building checks are carried out in line with the Safety Management System.
- Attend regular Health & Safety and Building Tenants’ meetings.
- Carry out building inspections as required under the Facilities Operations Performance management system.
- Act as deputy in the absence of the Building Support Manager / Building Manager as appropriate.
- Act as cover on an alternative portfolio in the event of unplanned absence or a high volume of activity.
- Perform all reasonable tasks related to the smooth and efficient operation of the facilities regime within the portfolio of responsibility.
- IT literate.
- Able to work under pressure & respond well to a challenge.
- IOSH desirable but not essential.
- Strong understanding of facilities management processes.
- Practical knowledge of health and safety regulations and building services.
- Experience within a facilities management environment (desirable).
- Experience working with CAFM (Computer Aided Facilities Management) software.
- Experience working in a fast-paced operational environment.
- Final salary pension scheme.
- Free travel on the TfL network.
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home.
- 29/30 days annual leave plus public holidays.
Facilities Coordinator (Band 1) in London employer: Future of London
TfL is an exceptional employer, offering a dynamic work environment across various London offices where you can thrive as a Facilities Coordinator. With a strong commitment to employee growth, competitive benefits including free travel on the TfL network and a final salary pension scheme, and a culture that prioritises safety and compliance, TfL ensures that you are well-supported in your role while contributing to the vital services of London. Join us to be part of a team that values your contributions and fosters professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Coordinator (Band 1) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TfL, GLA, or OPDC on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common facilities management scenarios. Think about how you'd handle them and be ready to share your ideas. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you went above and beyond to help someone. This role is all about keeping customers happy, so let that shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Facilities Coordinator (Band 1) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Coordinator role. Highlight relevant experience in facilities management and customer service, as these are key for us at TfL. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Keep it concise but engaging, and don’t forget to mention your understanding of health and safety regulations.
Showcase Your IT Skills:Since being IT literate is important for this role, make sure to mention any relevant software or tools you’ve used, especially if you have experience with CAFM systems. We want to see that you can handle the tech side of facilities management!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Future of London
✨Know Your Facilities Management Basics
Brush up on your knowledge of facilities management processes and health and safety regulations. Being able to discuss these topics confidently will show that you understand the core responsibilities of a Facilities Coordinator.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, think of examples from your past experiences where you provided excellent customer service. Be ready to share how you resolved issues efficiently and professionally.
✨Familiarise Yourself with TfL's Operations
Research TfL’s operations and their approach to facilities management. Understanding their values and how they serve their customers will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like an on-site emergency or a high volume of requests. Think through potential scenarios and how you would respond to demonstrate your problem-solving skills.
