At a Glance
- Tasks: Assist customers in using library services and resources while working both independently and as part of a team.
- Company: Join Enfield Council, a community-focused organisation with a passion for service.
- Benefits: Competitive pay, generous holiday entitlement, pension scheme, and comprehensive training.
- Other info: Flexible working options and opportunities for career development.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Strong customer service skills, IT proficiency, and a positive attitude.
The predicted salary is between 30288 - 32070 £ per year.
- Customer Services Officer
- 1 X Permanent Part time Vacancy
- Weekend Shifts (required to work Saturday & Sundays)
- Scale 4 - £30,288 - £32,070 (pro rate for part time staff)
Enfield has 9 libraries, with over a million visitors per year.
We also issue several hundred thousand items per year.
The service is divided into two library areas, with two main Libraries and up to 3 smaller community libraries in each area.
The main libraries offer up-to-date books, Wi‑Fi, public computers, online resources and events programmes to encourage reading
Successful candidates will have a wide variety of tasks and responsibilities which will include working within a team or on your own.
You will encourage people to make full use of the library services and help customers to use the resources, information and Council services available.
Key skills needed for the role
- Ability to deliver excellent customer service and a genuine interest to help people
- Good IT skills and a sound knowledge of Microsoft Office packages
- A ‘can do’ attitude, and attention to detail
- Able to communicate clearly with customers and team members
- Organised, methodical and able to follow instructions accurately
- Empathetic and understanding
- Previous customer service or libraries experience
What we offer
- Competitive pay (£30,288 - £32,070 ) for 36 hours) - Pro Rata for Part time Staff
- Career path
- 24 days pro-rata holiday entitlement (+ bank holidays)
- Pension
- Comprehensive training programme
Why it's great to work for Enfield Council
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax‑free bikes for work.
- 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.
We are passionate about our people and how we deliver services to our community in Enfield.
That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn.
If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working.
Certain posts in the Council are 'politically restricted' which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.
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Customer Services Officer Part-time in London employer: Future of London
Transport for London (TfL) is an exceptional employer, offering a dynamic work environment that fosters innovation and inclusivity. With a strong commitment to employee growth, TfL provides opportunities for professional development while ensuring a healthy work-life balance through hybrid working arrangements. Employees enjoy generous benefits, including free travel on the TfL network, a final salary pension scheme, and a focus on equality, diversity, and inclusion, making it a rewarding place to build a meaningful career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer Part-time in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Future of London and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Future of London and let us see your personality shine through!
We think you need these skills to ace Customer Services Officer Part-time in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Future of London.
Get Familiar with Our Brand:Before applying, take some time to learn about Future of London and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Future of London
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Future of London.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Future of London will surely appreciate.
