Communications Executive in London

Salary: Circa £38,000 depending on skills, knowledge and experience

Band: 2

Position type: TfL Permanent

Hybrid working within this role consists of at least three days a week in the office with up to two days a week working from home. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose

This role is accountable for supporting the development, delivery and management of employee communications channels, programmes and campaigns to support delivery of strategic projects and priorities. This role is accountable for supporting the delivery of innovative, best practice channels and campaigns that aid effective decision‑making, drive employee engagement and improve overall business performance using customer insights and feedback. This role is accountable for the measurement of these channels and campaigns to ensure continuous improvement and understanding of impact of communication and engagement.

Key accountabilities

• Support in delivery of employee communications plans and tactics, through the full range of communications channels and tools.
• Working with key stakeholders to develop engaging and compelling news, features and content for the intranet and other electronic media.
• Recommend innovative and involving approaches to employee communications, by evaluating the effectiveness of all campaigns and activities.
• Work with third party suppliers and creative agencies to help bring communication and engagement activities to life.
• Support the internal distribution chain for TfL, ensuring rapid, cost effective and targeted dissemination of employee communications collateral to all parts of the organisation.
• Own and manage pan‑TfL employee communications and engagement assets such as photos, brand and videos to ensure consistent and compelling communications across wider Employee Communications team.
• This includes maintaining quality, rights to use, tone of voice, appropriate use of branding and up‑to‑date suitability across all material that could be used in internal communications.
• Managing and owning internal distribution of TfL communication collateral to selected pan‑TfL communications channels, including plasmas and notice boards.

Skills, Knowledge and Experience

Knowledge

• Knowledge of effective employee communications techniques and delivery across the full range of face‑to‑face, digital (including social media), print and broadcast communication channels.
• Able to identify communications opportunities, providing practical and proactive communications guidance and support to address business and operational issues in a customer‑facing environment.
• Understanding of writing and editorial styles across a wide‑range of different channels, media and environments.

Skills

• Apply and understand project management practices from project scoping and design, planning, risk, issue and dependency management, resource planning, financial management and reporting.
• Strong ability to plan and deliver Recruitment projects in a large organisation and successfully achieve defined benefits.
• Providing coaching to new employees and hiring managers/panel members.
• Providing specialist support and guidance to external providers to enable the delivery of Recruitment Skills for Hiring managers.
• Ability to support the delivery across all elements of recruitment function.
• Strong attention to detail, with strong numeracy and analytical thinking.
• Excellent communication skills with both internal and external stakeholders.
• Ability to identify process improvement opportunities.
• Knows how to apply the law, regulation and agreed policy in relation to recruitment, resourcing and talent.
• Ability to identify, design and apply appropriate tools and techniques that are fit for purpose to develop effective assessments.
• To make recommendations for effective attraction and sourcing approaches based on business needs.
• Understands a range of approaches to resource talent and how to deliver effective talent and succession solutions.
• Has an ability to assist clients in diagnosing their needs and demonstrates understanding of client expectations.

Experience

• Experience of running communications projects and campaigns in customer‑facing environments and across the full range of media (in particular face‑to‑face and social media), with measurable positive impact and return on investment.
• Experience of implementing communications strategy in large organisations.

Equality, Diversity, and Inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits

• Final salary pension scheme.
• Free travel for you on the TfL network.
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket.
• 30 days annual leave plus public and bank holidays.
• TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional).
• Tax‑efficient cycle‑to‑work programme.

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Closing date for applications: Tuesday 28th July 2026 @ 23:59