At a Glance
- Tasks: Coordinate communications and support operations to keep London moving safely.
- Company: Join Transport for London, a leader in public transport with a rich heritage.
- Benefits: Enjoy free travel, 30 days leave, and a final salary pension scheme.
- Other info: Diverse team culture with training opportunities and commitment to equality.
- Why this job: Make a real difference in a dynamic environment while developing your career.
- Qualifications: Strong communication skills and ability to work under pressure are essential.
The predicted salary is between 38115 - 38115 £ per year.
Location: Palestra, Surface Transport Corp Company: TfL, GLA or OPDC
Welcome to Transport for London Careers. Take a look at job opportunities with us and you may be surprised at what you discover: a rich heritage, a commercial outlook, an iconic brand, a unique public service. It all adds up to make Transport for London a great place to develop your career. Here you can start your journey!
Key Information
- Reference: 3887
- Type: Permanent TfL Contract
- Salary: Circa. £38,115 (plus 22% non-pensionable shift allowance)
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time, TfL is unable to offer visa sponsorship for this role.
About us
The Surface Control Centre (SCC) is a world-class operation delivering Londoner’s journeys safely across Transport for London’s Surface network including London’s iconic Buses, Roads and Tunnels. We deliver highly effective and efficient command and leadership of the Surface (non-rail) network by safely supporting, co-ordinating, and enabling operational delivery at a network level to ensure TfL provides a world-class integrated service to its customers and to London more widely. SCC monitors and operates London’s Road network including 6,000 traffic signals to support the movement of people and freight, as well as operating 13 tunnels including the Blackwall Tunnels, Rotherhithe Tunnel, and Silvertown Tunnel. SCC also manages London’s bus network, including 8,000 buses that have supported 1.8 billion journeys so far. More widely, SCC provides Command, Control, Coordination & Communication (C4) functions for Surface Transport. Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people. We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team. We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.
Role
You will be responsible for:
- Composing, disseminating and quality assuring planned communications, drawing from a wide range of sources to accurately inform our Senior Leadership Team, partners and operational businesses to promote a common operating picture across the business.
- Providing vital support to business-critical operations for planned and ad-hoc incidents, including operational calls and meetings by tracking actions and being responsible for timely accurate and relevant outputs.
- Ensuring data quality and completeness, seeking additional explanatory information when necessary, and the appropriate and timely sharing of information to various colleagues and stakeholders to inform decision-making and safeguard TfL's reputation.
- Undertaking ad-hoc reporting, analyses, liaison and general business operations functions as directed.
- Using a range of operational tools and systems to mitigate impact on the bus and road networks to keep London moving, as well as communicating this information directly to the general public via systems such as Countdown and the TfL website.
We are looking for motivated and enthusiastic people who care about making a difference. This is a role to be really proud of and you will be provided with training and development opportunities, so from day one you’ll be ready to go.
Skills, Knowledge, Experience and Ways of Working
- Strong communication skills - written and verbal (essential)
- Experience in media and communications, particularly in the traffic and transport sector (desirable)
- Able to tailor messages to specific audiences to protect and enhance business reputation (essential)
- Able to work as part of a high performing team to achieve a shared goal (essential)
- Computer-literate and able to use multiple systems in a dynamic environment (essential)
- Able to work under pressure to provide support to incident management during major incidents and events in London (essential)
- Excellent attention to detail and ability to ensure high quality and consistency of outputs (essential)
- Good knowledge of communication tools and platforms and good practical experience within a time-sensitive dynamic environment (essential)
- Able to work collaboratively and share your knowledge with others so everyone can make better decisions (essential)
Shifts
Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (mainly 06:30 – 14:30), late shifts (14:00 – 22:00) and night shifts (21:30 – 07:00 or 21:30 – 08:30) on a rotational basis. There are some variations in the shift lengths on the roster particularly on weekends (e.g. 08:00 – 20:00).
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.
C4 Coordinator in London employer: Future of London
Transport for London (TfL) is an exceptional employer, offering a dynamic work environment that fosters innovation and inclusivity. With a strong commitment to employee growth, TfL provides opportunities for professional development while ensuring a healthy work-life balance through hybrid working arrangements. Employees enjoy generous benefits, including free travel on the TfL network, a final salary pension scheme, and a focus on equality, diversity, and inclusion, making it a rewarding place to build a meaningful career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land C4 Coordinator in London
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Future of London.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Future of London. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace C4 Coordinator in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Future of London, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Future of London and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Future of London. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Future of London
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Future of London.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Future of London.
