Head of Venue Hire and Catering

Location: London Transport Museum, London's Transport Museum

Company: TfL, GLA or OPDC

Job title: Head of Venue Hire and Catering

This role is mainly office based with some flexibility for hybrid working subject to the requirements of the business. Hybrid working arrangements can evolve subject to business requirements.

About the Role

London Transport Museum is entering an exciting period of growth, supported by the transformational LTM50 project, which will create new opportunities to expand commercial revenue streams and enhance the Museum's offer.

As part of the Transport for London family, the Museum operates at the intersection of culture, heritage and commerce. This role will lead the Venue Hire and Catering function, driving revenue growth across venue hire, filming, photography and catering whilst ensuring exceptional customer experiences and operational excellence.

Reporting to the Enterprise Director, you will be responsible for developing commercial opportunities, leading strategic partnerships, managing key supplier relationships and ensuring the successful delivery of events within our unique London venues.

Skills & Experience

We're looking for a commercially driven venue hire and events professional with experience of balancing operational delivery with revenue generation.

You will bring:

• Experience delivering commercial growth within venue hire, events, visitor attractions, heritage, arts or cultural organisations.
• Strong sales and marketing expertise, with a track record of developing new business opportunities and increasing revenue.
• Excellent stakeholder management skills, with the ability to build credible relationships across internal teams, senior leaders, partners, clients and suppliers.
• Experience working within complex stakeholder environments where commercial objectives, customer experience and organisational priorities must be carefully balanced.
• Experience managing procurement exercises, tender processes and contract negotiations.
• Strong supplier and catering contract management experience, ensuring service excellence, compliance and value for money.
• A strong operational background with experience leading events from enquiry through to delivery.
• Financial management experience, including budgeting, forecasting and commercial reporting.
• The ability to lead, motivate and develop high-performing teams.
• A hands-on approach with the ability to switch between strategic planning and operational delivery.

Why Join Us?

This is an opportunity to take ownership of a well-established commercial function at a time of significant investment and growth. You'll play a key role in shaping the future of London Transport Museum's venue hire and catering offer, working across one of London's most recognised heritage brands

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme Tax-efficient cycle-to-work programme Retail, health, leisure and travel offers
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process ) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.