Family Information and Advice Officer

An exciting opportunity has arisen for a Family Information and Advice Officer within Enfield Children’s MASH. Our MASH in Enfield is the Front Door for referrals into our Early Help Services and Children’s Social Care. We are a co-located service with several partner agencies who support our work with children, young people and their families. You would be joining an established and high performing team who are passionate about making a difference to the lives of Children and Families in Enfield. We are committed to high professional standards and continuous learning and development of individuals.

The purpose of MASH is to make timely, coordinated and proportionate enquiries to ensure vulnerable children are safe in respect of contacts received and that they receive the right support at the right time. One of the integral parts of completing an enquiry is working closely with partner agencies to assess risk, share information and make proportionate decisions jointly about the best way to safeguard and meet the needs of vulnerable children and families. Excellent verbal and written communication skills are required.

The responsibility of working with families where the decisions you make and the power of your influence can shape and change lives, can be difficult. You will have day to day access to experienced team members for consultation to support you in your role. Enfield is situated in North London and is a culturally diverse borough. Its wards include both the 20% most affluent and deprived areas in the country, with a mix of industrial areas, residential and countryside. You will be based in the bubbling heart of Enfield Town in a modern newly designed client facing service hub. The new office has bespoke areas for service users and is an environment which supports our smart working policy, surrounded by small businesses, bars, restaurants, a buzzing high street and shopping centre. We have good transport links into Central London and are easily accessible to the M25, A10 and A406.

This position presents a unique opportunity to join an ambitious service in a key role that supports the Council to deliver high quality services for children, young people, and their families. We recognise that the people who work for us are our greatest asset, and we are committed to supporting staff in their work to fulfil their potential, including comprehensive training opportunities and personal/professional development. We are also committed to creating a more diverse and inclusive organisation and ensure that we harness the talents of all staff.

What you will be doing:

• Gathering comprehensive information as part of the MASH enquiry to effectively identify risk, protective factors and address any safeguarding concerns in liaison with the Social Worker/ Advanced Social Work Practitioner/Team Manager.
• Provision of feedback to referrers on the outcome of the contact including where no further action has been taken to partner agencies, other organisations, and members of the public as appropriate and within timescale.
• Ensuring relevant information is shared appropriately and in line with appropriate Data Protection legislation (GDPR) and Working Together 2023.
• Provision of information and advice to professionals about resources and services that will meet the needs of children and families.
• Working closely with the Social Workers/Advanced Social Work Practitioners/Team Manager to deal effectively with all enquiries from a variety of sources (including members of the public, service users, internal departments, and professionals from other agencies) and to provide information and advice on safeguarding matters.
• Liaising closely with MASH partner agencies in undertaking MASH enquiries, to contribute to a seamless and transparent multi-agency, customer focused response for children, young people and their families.
• Ensuring that information is shared with partners in accordance with the information sharing agreement.
• Working in partnership with internal and external partners to improve collaboration, coordination, and support within a multi-agency environment.
• Effectively and comprehensively gathering and analysing sensitive and confidential data on the relevant database.
• Maintaining accurate and up to date records in accordance with Data Protection legislation and to enable the production of statistical and management reports as required.

About you:

Although there are no specific qualifications required for these roles, previous experience in working with children and families would be beneficial. You would need excellent verbal and written communication, organizational, and analytical skills. You need to have experience of being able to work effectively as part of a team, be able to manage competing demands and have the ability to work well in a high-pressure environment. If you’re looking for interesting opportunities to further your career or want to contribute to integrated multidisciplinary working for the wellbeing of children, and if you are a motivated and enthusiastic practitioner then we would love to hear from you; we could be your next step!

Contact Details

If you would like to know more about the role, please contact Hannah Crilly at Hannah.Crilly@enfield.gov.uk on 0208 132 0770 for an informal discussion.

Interviews will be taking place week commencing 13/07/2026. Enfield’s Social Care Centre of Excellence confirms our commitment to creating and maintaining an environment for new and existing staff to be the best and deliver high quality social work to our most vulnerable children and young people.

For more information please visit Centre of Excellence.

This authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service.
• You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you.