Facilities Coordinator (Band 1)

This role provides a central point of coordination for all facilities-related matters, ensuring TfL customers receive timely, effective support to maintain safe, compliant, and well-functioning work environments. As a Facilities Coordinator, you will play a key part in enabling teams to continue delivering TfL’s core business by managing day-to-day FM requests, liaising with suppliers and contractors, and ensuring issues are resolved efficiently and professionally.

Key Accountabilities

• Provide facilities management services to TfL’s Head Office portfolio within the allocated location(s).
• Act as key point of contact for all customers within the allocated portfolio, delivering a high level of customer service.
• Oversee the smooth operation of all requests generated by the Facilities Service Centre, ensuring they are actioned appropriately and closed out timely.
• Serve as contact for all 3rd-party suppliers (term and project).
• Coordinate all on-site activities.
• Provide and deliver inductions to new starters and supporting documentation where required.
• Provide specialist support in the event of an on-site emergency.
• Collate and provide information promptly to permit reporting of incidents and other occurrences to other members of the Facilities Operations team.
• Ensure building checks are carried out in line with the Safety Management System.
• Attend regular Health & Safety and Building Tenants’ meetings.
• Carry out building inspections as required under the Facilities Operations Performance management system.
• Act as deputy in the absence of the Building Support Manager / Building Manager as appropriate.
• Act as cover on an alternative portfolio in the event of unplanned absence or a high volume of activity.
• Perform all reasonable tasks related to the smooth and efficient operation of the facilities regime within the portfolio of responsibility.

Skills

• IT literate.
• Able to work under pressure & respond well to a challenge.

Knowledge

• IOSH desirable but not essential.
• Strong understanding of facilities management processes.
• Practical knowledge of health and safety regulations and building services.

Experience

• Experience within a facilities management environment (desirable).
• Experience working with CAFM (Computer Aided Facilities Management) software.
• Experience working in a fast-paced operational environment.

Benefits

• Final salary pension scheme.
• Free travel on the TfL network.
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home.
• 29/30 days annual leave plus public and bank holidays.
• Hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional).
• Tax-efficient cycle-to-work programme.
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability-confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Legal

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive, and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.