At a Glance
- Tasks: Welcome customers and provide top-notch service in our vibrant Museum shop.
- Company: Join the London Transport Museum, a hub of urban transport history.
- Benefits: Enjoy free TfL travel, generous leave, and a final salary pension scheme.
- Other info: Dynamic role with opportunities for growth in a diverse environment.
- Why this job: Be part of a team that creates memorable experiences for visitors.
- Qualifications: Experience in customer service and great communication skills are essential.
The predicted salary is between 10000 - 28050 £ per year.
London Transport Museum is the world’s leading museum of urban transport, welcoming hundreds of thousands of visitors each year. We bring London’s transport history to life through engaging exhibitions, collections and experiences. Our Customer Services team is at the heart of this, creating memorable and enjoyable visits while supporting a busy and successful retail operation.
Location: London Transport Museum, London.
Salary: £27,100.00 - £28,050.00.
Grade: Band 1.
Contract type: TfL.
Team: Retail.
Permanent/Full time – working across a 5‑day rota per week, including regular weekend shifts.
We are looking for Customer Services Assistants to join our team and deliver outstanding service to customers in our Museum shop. This is a varied and hands‑on role where you will welcome customers, support retail operations, and ensure the shop is well presented and fully stocked. You’ll play a key part in creating a positive, safe and engaging experience for every customer.
Responsibilities- Welcome and engage customers, delivering a consistently high standard of service
- Anticipate customer needs and respond effectively to queries or issues
- Maintain high standards of shop presentation, cleanliness and stock levels
- Follow all financial, stock control and operational procedures
- Support safe working practices and respond appropriately to any issues
- Work collaboratively with colleagues who work in the retail office team
- Experience in a customer‑facing role (retail, hospitality, visitor attraction or similar)
- Excellent communication and interpersonal skills
- A proactive approach to delivering great customer service
- Ability to work effectively as part of a team
- Good numeracy and literacy skills
- Basic IT skills (e.g. Microsoft Office)
- Ability to remain professional and calm in a busy environment
- Final salary pension scheme
- Free travel on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 29/30 days annual leave plus public and bank holidays
- Hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme; tax‑efficient cycle‑to‑work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. We are a disability confident employer and guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.
Customer Services Assistant employer: Future of London
London Transport Museum is an exceptional employer, offering a vibrant work culture where customer service excellence is at the forefront. Employees enjoy a range of benefits including free travel on the TfL network, generous annual leave, and opportunities for personal growth within a dynamic team dedicated to creating memorable experiences for visitors. Working in the heart of London, staff are part of a diverse and inclusive environment that values innovation and collaboration.
