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- Tasks: Lead bus operations, ensuring safety and efficiency across London’s bus network.
- Company: Join TfL, a leader in public transport with a commitment to innovation.
- Benefits: Enjoy free travel, 30 days leave, and a final salary pension scheme.
- Other info: Hybrid working model and a focus on equality and inclusion.
- Why this job: Make a real difference in London’s transport while developing your leadership skills.
- Qualifications: Strong communication and problem-solving skills; experience in managing facilities is essential.
The predicted salary is between 50000 - 60000 £ per year.
Location: Victoria, London
Company: TfL, GLA or OPDC
Contract type: Full-time, Pan-London with hybrid working (50% time office/home over 4 weeks)
Application closing date: 12th May @ 23:59 hours
Key Accountabilities
- Work closely with stakeholders across TfL and beyond to minimise the impact of planned and unplanned events on London’s bus network—planning effective mitigation measures and ensuring clear, timely instructions are in place.
- Take ownership of bus station facilities within your area, ensuring they operate safely and efficiently for customers, drivers, and service partners.
- Be proactive in addressing environmental, emergency, and safety issues to exceed performance targets.
- Lead your teams to deliver high-quality maintenance of bus stations and stands, keeping disruption to a minimum and escalating urgent issues swiftly.
- Ensure emergency plans are current and well-communicated.
- Partner with TfL’s Safety teams to carry out inspections, risk assessments, and route tests—supporting our commitment to the TfL Safety Policy: Everybody home safe, every day.
- Manage and develop front-line teams, including Bus Station Controllers (BSCs) and Network Traffic Controllers (NTCs), fostering a culture of empowered decision-making and accountability. Support their growth through coaching, mentoring, and succession planning.
- Oversee mobile response teams, ensuring they’re deployed effectively to meet business objectives and respond to incidents in line with agreed service levels.
Skills, Knowledge & Experience
Skills
- Excellent communication skills, both oral and written (Essential)
- Good negotiating skills and the ability to influence people (Essential)
- Practiced problem-solving skills in an operational environment (Essential)
- Ability to remain calm, courteous, and helpful at all times (Essential)
Knowledge
- A comprehensive practical knowledge of bus operations in London, the causes of disruption and the measures which can be used to minimise this disruption (Essential)
- An excellent geographical knowledge of the region and its bus services (Essential)
- An understanding of methods of procuring bus services and of their performance measurement (Essential)
- Knowledge of Health & Safety processes and legislation (Essential)
- Knowledge of project management techniques (Desirable)
Experience
- Sound experience in managing dispersed facilities to a high standard (Essential)
- Motivation to achieve quality results and to seek continual improvement (Essential)
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria.
Service Delivery Manager - Bus Operations in City of Westminster employer: Future of London
Contact Detail:
Future of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Bus Operations in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at TfL or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and bus operations. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've tackled challenges in an operational environment. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager - Bus Operations in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in bus operations and service delivery. We want to see how your skills match the key accountabilities listed in the job description.
Show Off Your Communication Skills: Since excellent communication is essential for this role, use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, both in writing and verbally.
Demonstrate Problem-Solving Abilities: Share specific examples of how you've tackled challenges in an operational environment. We’re looking for evidence of your problem-solving skills and how you’ve managed disruptions in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Future of London
✨Know Your Stuff
Make sure you brush up on your knowledge of bus operations in London. Understand the common causes of disruption and how to mitigate them. Being able to discuss specific examples will show that you're not just familiar with the role, but that you’re genuinely passionate about improving the service.
✨Communicate Clearly
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Think about how you can convey complex ideas simply, especially when discussing safety protocols or emergency plans. Role-playing with a friend can help you refine your delivery.
✨Show Your Leadership Skills
Be prepared to discuss your experience in managing teams and fostering a culture of accountability. Think of specific instances where you’ve successfully led a team through challenges or improved performance. Highlighting your coaching and mentoring abilities will resonate well with the interviewers.
✨Stay Calm Under Pressure
This role requires someone who can remain calm and courteous, even in stressful situations. Prepare for situational questions that test your problem-solving skills. Practising responses to potential scenarios can help you demonstrate your ability to handle pressure effectively.