Assistant Resource Manager

Salary: Competitive

Grade: Band 2

Contract type: TfL

Reference: 4681

Team: Resource & Capability Management

Contract details: Permanent

Location: Endeavour Square/Hybrid

Application closing date: 29th June at 23.59

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4‑week period. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose

The Resourcing & Capability Team delivers efficient and effective resource management and capability development to enable people to achieve their full potential and maximise resource utilisation. This role is responsible for day‑to‑day resource management processes, including headcount forecasting, controls, role end dates, and the approval and implementation of HR changes. It also involves supporting senior stakeholders in using SmartCore to maintain accurate records of staff allocation and demand, and managing recruitment and contracting activities in line with the Resourcing Strategy. You will demonstrate strong problem‑solving ability, attention to detail, and confidence in communicating with stakeholders at all levels, including senior management.

Key Accountabilities

• Maintain and support SmartCore to forecast short-, medium-, and long‑term resourcing demand
• Coordinate resourcing plans with Resource & Capability Development Managers to ensure effective utilisation of labour and skills
• Manage and support contract extension approvals
• Administer procurement of consultant resources, including contractual and invoicing processes in collaboration with Commercial and Finance teams
• Monitor workforce trends, produce reports, and track key metrics to support continuous improvement
• Support training needs analysis and development planning with Functional Leads
• Maintain staff competency records to ensure compliance with governance and regulatory requirements
• Manage SAP records, approvals, and organisational structure updates, ensuring accurate organisational charts
• Administer recruitment processes and provide progress updates to hiring managers
• Ensure all headcount control requests are processed in line with local procedures
• Support the preparation of PMC Agile Packs, including data collation, tracking actions, and stakeholder follow‑ups

Skills

• Strong communication skills, both written and verbal, with the ability to engage stakeholders at all levels
• Good organisational and influencing skills
• Strong attention to detail
• Problem‑solving capability
• Proficient in tools such as Excel and Visio

Knowledge

• Understanding of resourcing and recruitment processes
• Awareness of project lifecycles and required roles
• Knowledge of HR regulations, including data protection and confidentiality requirements
• Familiarity with SAP systems (desirable)
• Academic background demonstrating numerical and analytical capability

Experience

• Experience in resource management, planning, or similar roles within complex, matrix organisations
• Experience administering recruitment processes
• Experience using Excel for reporting, analysis, and data management
• Experience using Visio to create organisational charts
• Aware of strategic workforce planning

Application Process

Please apply using your CV and cover letter. Think carefully about the skills, knowledge and experience in the advert and cover this in your CV. PDF format preferred and do not include any photographs or images.

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 29/30 days annual leave plus public and bank holidays
• TfL is committed to work‑life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme
• Tax‑efficient cycle‑to‑work programme
• The retail, health, leisure and travel offers
• Discounted Eurostar travel

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.