At a Glance
- Tasks: Manage key Archive user relationships and coordinate internal teams to meet client needs.
- Company: Join TfL, a leading transport authority in London, committed to innovation and inclusivity.
- Benefits: Enjoy flexible part-time working, free travel on the TfL network, and a final salary pension scheme.
- Other info: Position is part-time (3 days a week) with hybrid working options available.
- Why this job: This role offers a unique opportunity to balance work and life while developing stakeholder relationships.
- Qualifications: Experience in account management or customer service, with strong communication skills required.
The predicted salary is between 24169 - 24169 £ per year.
Company: TfL, GLA or OPDC
Salary: Circa £29,000.00
Grade: Band 1
Contract type: 9 month FTC / Part time 3 days a week
Location: Endeavour Square / Hybrid
Application closing date: 21st June at 23.59
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
About the role
We are looking for a proactive and relationship-focused individual to join our team on a part‑time basis (3 days per week). This is an exciting opportunity to manage and develop key Archive user relationships while maintaining a strong work‑life balance. You will play a key role in delivering excellent stakeholder experience ensuring a high standard of service delivery, and supporting the success of the wider team.
Key responsibilities
- Build and maintain strong relationships with key clients and stakeholders
- Act as a key point of contact for enquiries, ensuring a high level of service
- Coordinate internal teams to meet client needs
- Monitor performance and provide reports and updates
- Identify opportunities to improve processes and enhance client experience
- Support delivery of projects and wider team objectives
About you
- Experience in account management, customer service, or stakeholder engagement
- Strong communication and relationship‑building skills
- Ability to manage priorities and work effectively across multiple stakeholders
- Proactive, organised, and solutions‑focused
- Good attention to detail and confident using Microsoft Office systems
- Previous experience in an archives service or experience of using archives for research
- Potentially interested in becoming a professionally qualified Archivist
What we offer
- Flexible, part‑time working (3 days per week)
- Hybrid working opportunities
- Supportive and inclusive team environment
- Opportunities for development and progression
- Competitive salary and benefits (pro rata)
Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs to make the process fair.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 29/30 days annual leave plus public and bank holidays
- Private healthcare discounted scheme
- Tax‑efficient cycle‑to‑work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
Assistant Archivist employer: Future of London
TfL is located at Endeavour Square and offers a supportive team environment. Employees benefit from flexible working arrangements and a commitment to equality and diversity. The organisation prioritises professional development and progression opportunities for its staff.
