At a Glance
- Tasks: Provide expert pensions advice and manage lifecycle events for members.
- Company: Join Transport for London, a leader in public transport with a commitment to diversity.
- Benefits: Enjoy free travel, 30 days leave, and a final salary pension scheme.
- Other info: Hybrid working model allows flexibility between home and office.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in pensions administration and strong communication skills are essential.
The predicted salary is between 27100 - 32500 £ per year.
Salary: £27,100 - £32,500 per annum depending on skills, knowledge, and experience
Band: 1
Position type: TfL Permanent
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Job Purpose
This role acts as the first point of contact in giving advice and guidance and supporting the administration of all pensions lifecycle events and transactions.
Key accountabilities
- Responsible for delivering specialist pensions advice and administration service that supports the core services of the Pension Fund Office
- First point of contact for all pensions / pensions payroll issues or enquiries from members and management ensuring daily problems are resolved
- Using available technology effectively to access relevant pensions content to resolve customer issues
- Enter all data into the relevant pensions system in a timely, accurate and consistent manner and ensure that all documentation is maintained and stored within the data protection guidelines
- Responsible for actively monitoring and tracking own transactions to achieve efficiency and best value, managing workload through Work Manager and any other relevant system
- Continuously seek to identify ways to improve, challenging current practice and suggesting a better way, ensuring compliance and customer satisfaction
- Escalate any problems or blocks to customer service
Skills, Knowledge and Experience
Knowledge
- The principles and practice of pensions and payroll administration
- Pensions Fund Administration Agreement
- Trust Deed and Rules
- External Developments and best practice in Pensions
- First level of understanding of the legal and tax law regarding Pensions
- First level of understanding of the legal and tax law regarding Finance
Skills
- Applying pensions policies and procedures (PRACTITIONER)
- Service level agreements (ENTRY)
- Data entry and maintenance (ENTRY)
- Pensions Systems (PRACTITIONER)
- Application of Pension Fund Rules and Pensions legislation (ENTRY)
Experience
- Experience of working towards strict deadlines
- Experience of handling sensitive and confidential matters
- Experience of using case management and pensions administration and payroll systems
- Experience of handling pensions enquiries
- Experience of communicating clearly and effectively with people from different backgrounds and at all levels
- Experience of administering final salary pension arrangements, current pensions legislation and its impacts on final salary pensions.
Equality, diversity, and inclusion
We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met.
Vetting Process
At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly.
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 30 days annual leave plus public and bank holidays
- TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.
Pensions Administrator employer: Future of London
Transport for London (TfL) is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary and a comprehensive benefits package including a final salary pension scheme and free travel on the TfL network. With a commitment to equality, diversity, and inclusion, TfL fosters a supportive work culture that encourages innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Administrator
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Future of London!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Future of London.
We think you need these skills to ace Pensions Administrator
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Future of London. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Future of London and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Future of London. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Future of London's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Future of London
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Future of London.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Future of London will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Future of London and how you would contribute to adapting HR strategies.
