Key Account Manager - Non-US

Come join a team where people make the difference! As a part of Marmon Holdings, Inc., we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we are committed to attracting and retaining top talent. Future Metals is a leading supplier of aerospace quality metals and other materials to the global aircraft manufacturing and maintenance industry.

Position Responsibilities:

• Establish and cultivate strong trust with key clients to communicate the value of our services.
• Engage in client visits and cultivate both existing and potential customer relationships.
• Expand the company's market presence for current and upcoming products.
• Consistently deliver outstanding customer service.
• Acquire a thorough understanding of key customer needs & requirements.
• Operate as the lead point of contact for any and all matters specific to your accounts.
• Build and maintain strong, long-lasting customer relationships.
• Oversee customer account management, including negotiating contracts and agreements to maximize profit.
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Manage and update customer databases or portals as required.
• Promote and market new products or value-added services.
• Communicate with customers throughout the order fulfillment process.
• Expedite and trace customer orders.
• Communicate with management and other employees to facilitate customer satisfaction/dissatisfaction.
• Plan and execute customer visits, be the face of the company.
• Attend trade shows; continue prospecting for new customers & markets.
• Manage business travelling; optimize/plan customer visits based on geographical locations.
• Determine customer requirements & convey this regularly to main office and/or related internal shareholders.
• Follow up on quotes.
• Increase sales and profit.

Qualification And Competencies:

• College degree preferred or one to two years of related sales experience and/or training; or equivalent combination of education and experience.
• Experience within Aerospace distribution is a plus.
• Proven experience as key account manager, outside sales representative, or business development manager.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Ability to work as part of a team and independently.
• Excellent organizational skills.
• A desire to succeed; willingness to go the extra mile – think “outside of the box”.
• Attention to detail; follow through on commitments made to customers.
• Continual improvement.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyses information skillfully; develops alternative solutions.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs.
• Oral Communication - Speaks clearly and persuasively; listens and gets clarification.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar.
• Quality Management - Looks for ways to improve and promote quality.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction.
• Computer Skills including MS Word, Excel, Power Point, Microsoft 365 Outlook, and Internet Research Abilities.

Travel: 70% Remote

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.