Ops Manager

We are looking for a hands-on Account or Operations Manager with a background in managing tech products to support our growing team.

Requirements

• 5+ years of experience in operations or account management
• passionate about technology, efficiency and growth
• systems thinking and the ability to simplify processes
• experience in managing developers, designers and freelancers

Responsibilities include:

• emailing collaborators, replying to any requests, following up on conversations
• customer support
• setting up automations and workflows
• admin and project reporting
• updating spreadsheets and internal systems
• connecting different pieces of technology to increase efficiency
• quality assurance before product launch

About Future London Academy

Future London Academy is an Executive School for Creatives, connecting creative communities from around the world and providing them with knowledge and inspiration to make the world a better place. We offer online and offline courses, events, and immersive learning experiences for senior creative professionals in four areas: Branding, UX, Innovation, and Design Leadership. Our courses are always delivered by real practitioners working in the industry who share their approaches, frameworks, and personal tips.

Our culture

We are a creative, hard-working bunch who likes to have fun. We love seeing people in real life, but we also have team members who work with us remotely. We are all obsessed with learning new things and, luckily, we have amazing courses ourselves which we all can learn from. We are a small team, so you will see what everyone is working on and the impact your work makes. We offer flexible working hours, yearly team trips abroad and opportunities for personal development.