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- Tasks: Manage daily reservations and provide excellent customer service in a hands-on role.
- Company: Join a vibrant hospitality team with a focus on community and customer satisfaction.
- Benefits: Enjoy discounted hotel stays, 50% off meals, and bonuses for long service and referrals.
- Why this job: Gain valuable experience in the hospitality industry while making guests feel welcome.
- Qualifications: No prior experience needed; training provided, but familiarity with Opera is a plus.
- Other info: This is a maternity cover position with opportunities for growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Reservations Assistant – Maternity Cover
We are currently looking for a Reservations Assistant. You will be reporting directly to the Reservations Manager and have responsibility for day to day running of reservations department.
Previous experience of working in reservations and knowledge of Opera is desirable however full training will be given. This position is a very hands on position and you will be processing reservations on daily basis.
Pease be aware this position is Maternity Cover only.
We are currently looking for a Reservations Assistant. You will be reporting directly to the Reservations Manager and have responsibility for day to day running of reservations department.
Previous experience of working in reservations and knowledge of Opera is desirable however full training will be given. This position is a very hands on position and you will be processing reservations on daily basis
Pease be aware this position is Maternity Cover only.
Benefits
- Generously discounted stays in any of our hotels
- Comprehensive training programme designed to unlock your potential
- Food on shift
- 50% discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win staff of the month
- Pay bonus for long service
- £150 for referring a friend to work with us
Responsibilities & Skills
- Responsible for delivering excellent customer service with the standards expected and trained by the department.
- Answers the telephone promptly and courteously using the correct greeting.
- To deal promptly and efficiently and pleasantly with incoming reservations calls, selling accommodation at the highest possible rate to achieve maximum yield.
- To input reservations, amend bookings and process all forms of reservations faxes, mail, email, GDS and by any other method.
- To ensure rate strategy followed at all times and up sell at every opportunity.
- To respond to all enquires and send out necessary confirmations within 24hrs.
- To cancel bedrooms as requested following correct procedure.
- To create block and group reservations and be responsible for chasing confirmations and rooming lists as per company procedure.
- To input rooming lists to the correct standard ensuring correct rates and routing is set as per company procedure.
- To ensure all VIP’s are known and marked.
- To ensure all duties on check list are completed daily and signed off.
- To ensure all paperwork is filed daily in the correct places.
- To understand and comply with company promotions and programmes.
- To establish promote and maintain good public relations and enhance sales for the hotel at every opportunity.
- To participate and give constructive input during departmental meetings.
- To actively work towards achieving all budgeted and individual targets as set by the hotel management.
- To adhere to company credit policy.
- To use effective sales techniques to convert enquires into confirmed bookings.
- To provide accurate information on daily arrivals and chase unconfirmed bookings.
- To establish and maintain effective and positive relationships with own team as well as other departments.
- Excellent team player that remains calm under pressure and meets customer expectations consistently.
- Strong organisational skills and great attention to detail.
- Demonstrates at all times a high standard of personal presentation.
- Have knowledge and experience of opera system.
- Ability and willingness to help other departments especially front desk and assist with tasks such as check in and check out.
- Ensures all reservations are dealt with in a proactive manner and converted into booking by themselves and also by team.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Hospitality
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Reservations Assistant - Maternity Cover employer: Future Inns
Contact Detail:
Future Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant - Maternity Cover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in reservations.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled difficult situations or gone above and beyond for a guest. This is key in the hospitality industry!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team directly!
We think you need these skills to ace Reservations Assistant - Maternity Cover
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing excellent customer service and creating memorable experiences for guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reservations Assistant role. Highlight any relevant experience, especially in reservations or customer service, and mention your willingness to learn about systems like Opera.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Future Inns
✨Know Your Stuff
Familiarise yourself with the reservations process and the Opera system, even if you haven't used it before. Research common practices in the hospitality industry and be ready to discuss how you would handle various reservation scenarios.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about creating positive experiences for guests.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to handling reservations and dealing with customer inquiries.
✨Be Ready to Upsell
Understand the importance of upselling in the reservations role. Think of ways you could promote additional services or upgrades during the booking process and be prepared to share your ideas during the interview.