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For Companies At a Glance
- Tasks: Lead the Front of House team to deliver exceptional guest experiences.
- Company: Join a vibrant hotel group known for its hospitality and customer service excellence.
- Benefits: Enjoy discounted stays, meals, bonuses, and a comprehensive training programme.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth opportunities.
- Qualifications: Previous experience as a Hotel Duty Manager is essential; passion for hospitality is a must.
- Other info: This role requires flexibility and a hands-on approach in a busy setting.
The predicted salary is between 30000 - 42000 £ per year.
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training programme designed to unlock your potential
- Food on shift
- 50% discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win staff of the month
- Pay bonus for long service
- £150 for referring a friend to work with us
The Role
We are currently looking for a Front of House Manager. You will be reporting directly to the General Manager and have full responsibility for the Front of House Department. Responsible for overseeing the operational outlets of the Front Office department, ensuring team members are focused on providing the ultimate guest service experience for all customers by maintaining high department standards. As Front of House Manager you will be responsible for overseeing the Front Office Department on a shift basis ensuring all operations are running smoothly.
Friendly disposition with clear spoken English. As Front of House Manager you will be dealing with day to day customer reviews, requests and complaints. The ideal candidate will already be a Hotel Duty Manager. You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently. Our hotels and conference centres are busy establishments, therefore this is very much a hands on role.
If you are interested in this position please submit your CV online.
Front of House Manager employer: Future Inns
Contact Detail:
Future Inns Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarise yourself with our hotels and their unique offerings. Understanding the specific services and atmosphere of each location will help you demonstrate your passion for hospitality during any interviews.
✨Tip Number 2
Prepare to discuss your previous experience as a Hotel Duty Manager in detail. Highlight specific situations where you successfully managed guest complaints or improved service standards, as this will showcase your suitability for the role.
✨Tip Number 3
Showcase your leadership skills by thinking of examples where you've effectively led a team. Be ready to explain how you motivate staff and ensure high standards of service, as this is crucial for the Front of House Manager position.
✨Tip Number 4
Demonstrate your flexibility and enthusiasm for the role by being open about your availability for shifts. Our busy establishments require a hands-on approach, so showing that you're ready to jump in wherever needed will set you apart.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous roles as a Hotel Duty Manager and showcase your skills in customer service and team leadership.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the Front of House role. Mention specific experiences where you successfully managed guest relations or improved service standards.
Highlight Relevant Skills: In your application, focus on key skills such as communication, problem-solving, and teamwork. Provide examples of how you've used these skills in past roles to enhance guest experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Future Inns
✨Showcase Your Hospitality Passion
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your passion for providing excellent guest service, as this role is all about creating memorable experiences for customers.
✨Demonstrate Leadership Skills
As a Front of House Manager, you'll be overseeing a team. Prepare examples of how you've successfully led a team in the past, handled conflicts, or motivated staff. This will show that you have the necessary skills to manage the Front Office Department effectively.
✨Prepare for Customer Scenarios
Expect questions about how you would handle various customer situations, such as complaints or special requests. Think through some scenarios beforehand and be ready to discuss your approach to ensuring guest satisfaction while maintaining high department standards.
✨Know the Company Culture
Research the company’s values and culture before the interview. Understanding their approach to hospitality and customer service will help you align your answers with what they are looking for in a candidate, making you a more appealing choice.
