At a Glance
- Tasks: Lead night shifts, manage reception duties, and ensure hotel security.
- Company: Join a reputable group of 4* hotels in South Wales and the South West.
- Benefits: Enjoy discounted stays, comprehensive training, and food discounts for you and friends.
- Other info: Hands-on role with opportunities for growth in a busy environment.
- Why this job: Be part of a dynamic team delivering exceptional hospitality experiences.
- Qualifications: Experience in hotel reception, strong customer service skills, and proficiency in Microsoft packages.
The predicted salary is between 24000 - 30000 € per year.
We are a small group of 4* hotels based in South Wales and the South West of England. We have 3 hotels altogether based in Cardiff Bay, Bristol City Centre and Plymouth. All of our hotels offer large comfortable Canadian beds, conference and meetings centres and bespoke individual restaurant and bar areas. Our hotels offer a wide range of amenities to cater for both corporate and leisure guests; we have developed an excellent reputation within our locations boasting 4* hospitality at an affordable rate – our exceptional returning guest rate is testament to our staff and hotels.
Working at Future Inns offers a varied daily schedule; no two days are the same. With a variety of functions from small business meetings to large scale weddings; live events, a business guest wishing to just get their heads down or a group of friends wanting to celebrate a special occasion. All of our team members are key to making sure these things happen without a glitch!
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training designed to unlock your potential
- Food on shift
- 50% Discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win Staff of the Month
- Pay Bonus for Long Service
- £150 for referring a friend to work with us
The Role: We are currently looking for a Night Supervisor/Duty Manager. You will be responsible for leading your shift in the absence of the Night Manager which will involve reception duties, night audits, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit. The ideal candidate will already be an experienced receptionist in a hotel environment, have a passion for customer service and be professional, well organised and be able to work towards deadlines. You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.
Our Hotels and Conference Centres are busy establishments, therefore this is very much a hands on role. If you are interested in this position please submit your CV online.
Night Supervisor/Duty Manager in Plymouth employer: Future Inn Plymouth
Future Inns is an exceptional employer, offering a dynamic work environment across our 4* hotels in South Wales and the South West of England. With a strong focus on employee development, we provide comprehensive training, generous benefits including discounted stays and meals, and a vibrant team culture that celebrates individual contributions. Join us to be part of a dedicated team where no two days are the same, and your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor/Duty Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Supervisor/Duty Manager role.
✨Tip Number 2
Show up and shine! If you can, visit our hotels and chat with the staff. This not only shows your enthusiasm but also gives you a chance to get a feel for the environment and impress them with your passion for hospitality.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills and Microsoft package knowledge. Think of examples from your past experiences that highlight your ability to handle various situations, especially in a busy hotel setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Future Inns.
We think you need these skills to ace Night Supervisor/Duty Manager in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Supervisor/Duty Manager role. Highlight your customer service experience and any relevant hotel management skills to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and why you want to join our team at Future Inns. Keep it friendly and professional, just like us!
Show Off Your Flexibility:Since this role requires a hands-on approach, mention any experience you have with varied shifts or working in busy environments. We love candidates who can adapt and thrive in dynamic settings!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Future Inn Plymouth
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotels and their unique offerings. Familiarise yourself with the amenities, services, and the overall vibe of the places. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Supervisor/Duty Manager, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations and what you learned from them – this will impress the interviewers!
✨Demonstrate Your Organisational Skills
This role requires being well-organised and able to manage multiple tasks. Be ready to discuss how you prioritise your workload, especially during busy times. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Be Ready for Hands-On Scenarios
Since this is a hands-on role, expect situational questions that test your problem-solving abilities. Think about potential challenges you might face during a night shift and how you would handle them. Showing that you can think on your feet will definitely work in your favour!
