At a Glance
- Tasks: Ensure hotel security, assist guests, and prepare for the day ahead.
- Company: Join a reputable group of 4* hotels in South Wales and the South West.
- Benefits: Enjoy discounted stays, comprehensive training, and food perks.
- Other info: Hands-on role with opportunities for growth and recognition.
- Why this job: Be part of a dynamic team and make memorable experiences for guests.
- Qualifications: Customer service skills and proficiency in Microsoft packages required.
The predicted salary is between 20000 - 25000 £ per year.
We are a small group of 4* hotels based in South Wales and the South West of England. We have 3 hotels altogether based in Cardiff Bay, Bristol City Centre and Plymouth. All of our hotels offer large comfortable Canadian beds, conference and meetings centres and bespoke individual restaurant and bar areas. Our hotels offer a wide range of amenities to cater for both corporate and leisure guests; we have developed an excellent reputation within our locations boasting 4* hospitality at an affordable rate – our exceptional returning guest rate is testament to our staff and hotels.
Working at Future Inns offers a varied daily schedule; no two days are the same. With a variety of functions from small business meetings to large scale weddings; live events, a business guest wishing to just get their heads down or a group of friends wanting to celebrate a special occasion. All of our team members are key to making sure these things happen without a glitch!
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training designed to unlock your potential
- Food on shift
- 50% Discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win Staff of the Month
- Pay Bonus for Long Service
- £150 for referring a friend to work with us
The Role: We are currently looking for a Night Porter. Your role will consist of general hotel reception duties, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit. The ideal candidate will have a passion for customer service and be professional, well organised and be able to work towards deadlines. You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently. Our hotels and conference centres are busy establishments, therefore this is very much a hands on role.
If you are interested in this position please submit your CV online.
Night Porter in Plymouth employer: Future Inn Plymouth
Future Inns is an exceptional employer, offering a dynamic work environment across our 4* hotels in South Wales and the South West of England. With a strong focus on employee development, we provide comprehensive training, generous benefits including discounted stays and meals, and a supportive team culture that values each member's contribution to our renowned hospitality. Join us for a rewarding career where no two days are the same, and your passion for customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Plymouth
✨Tip Number 1
Get to know the hotel scene in South Wales and the South West! Familiarise yourself with our hotels and their unique offerings. This way, when you chat with us, you can show off your knowledge and passion for hospitality.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Night Porter and how you'd handle them. We love seeing candidates who can think on their feet and keep guests happy.
✨Tip Number 3
Be ready to showcase your organisational skills. Since no two days are the same, we want to see how you manage your time and tasks effectively. Prepare examples from past experiences where you’ve juggled multiple responsibilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen and know where to find us. Don’t forget to highlight your enthusiasm for the role!
We think you need these skills to ace Night Porter in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Porter role. Highlight your customer service experience and any relevant hotel or hospitality work you've done. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’d be a great fit for our hotels. Keep it friendly and professional, just like the atmosphere we create for our guests.
Show Off Your Skills:Don’t forget to mention your proficiency with Microsoft packages and any experience with databases. We love candidates who are tech-savvy and can help us keep everything running smoothly during those busy nights!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll get to explore more about our hotels while you’re at it!
How to prepare for a job interview at Future Inn Plymouth
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotels and their unique offerings. Familiarise yourself with their amenities, locations, and the types of events they host. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your passion for hospitality and your ability to handle challenges.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to work independently. Think about scenarios you might face during a night shift and how you would handle them. This shows that you’re proactive and ready for the hands-on nature of the role.
✨Dress the Part
Even though it’s a night position, first impressions matter! Dress smartly and professionally for your interview. This reflects your understanding of the hospitality industry and sets a positive tone for your meeting.
