At a Glance
- Tasks: Lead night shifts, manage reception duties, and ensure hotel security.
- Company: Join a reputable group of 4* hotels in South Wales and the South West.
- Benefits: Enjoy discounted stays, free meals on shift, and bonuses for long service.
- Other info: Hands-on role with opportunities for personal growth in a vibrant environment.
- Why this job: Be part of a dynamic team delivering exceptional hospitality experiences.
- Qualifications: Experience in hotel reception and strong customer service skills required.
The predicted salary is between 22000 - 28000 € per year.
We are a small group of 4* hotels based in South Wales and the South West of England. We have 3 hotels altogether based in Cardiff Bay, Bristol City Centre and Plymouth. All of our hotels offer large comfortable Canadian beds, conference and meeting centres and bespoke individual restaurant and bar areas. Our hotels offer a wide range of amenities to cater for both corporate and leisure guests; we have developed an excellent reputation within our locations boasting 4* hospitality at an affordable rate – our exceptional returning guest rate is testament to our staff and hotels.
Working at Future Inns offers a varied daily schedule; no two days are the same. With a variety of functions from small business meetings to large scale weddings; live events, a business guest wishing to just get their heads down or a group of friends wanting to celebrate a special occasion. All of our team members are key to making sure these things happen without a glitch!
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training designed to unlock your potential
- Food on shift
- 50% Discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win Staff of the Month
- Pay Bonus for Long Service
- £150 for referring a friend to work with us
The Role: We are currently looking for a Night Supervisor/Duty Manager. You will be responsible for leading your shift in the absence of the Night Manager which will involve reception duties, night audits, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit.
The ideal candidate will already be an experienced receptionist in a hotel environment, have a passion for customer service and be professional, well organised and be able to work towards deadlines. You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently. Our Hotels and Conference Centres are busy establishments, therefore this is very much a hands on role.
If you are interested in this position please submit your CV online. Compensation: To be discussed.
Night Supervisor/Duty Manager in Plymouth employer: Future Inn Plymouth - Front of House
Future Inns is an exceptional employer, offering a dynamic work environment across our 4* hotels in South Wales and the South West of England. With a strong focus on employee development, we provide comprehensive training, generous discounts on stays and meals, and a supportive team culture that values each member's contribution. Join us to experience a rewarding career where no two days are the same, and your efforts directly enhance our guests' memorable experiences.
Contact Detail:
Future Inn Plymouth - Front of House Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor/Duty Manager in Plymouth
✨Tip Number 1
Get to know the hotel scene in South Wales and the South West! Familiarise yourself with our hotels and what makes them special. This will help you stand out during interviews and show that you're genuinely interested in joining our team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local hospitality events. They can give you insider tips about working with us and might even put in a good word for you!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and hotel management. Think of examples from your past experiences that showcase your skills and passion for hospitality.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of our Future Inns family right from the start.
We think you need these skills to ace Night Supervisor/Duty Manager in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Supervisor/Duty Manager role. Highlight your customer service experience and any relevant hotel management skills to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and why you want to join our team at Future Inns. Keep it friendly and professional, just like us!
Show Off Your Flexibility:Since this role involves varied shifts, let us know about your availability and willingness to adapt. We love team members who can jump in wherever needed, so don’t be shy about sharing your flexibility!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our future stars!
How to prepare for a job interview at Future Inn Plymouth - Front of House
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotels and their unique offerings. Familiarise yourself with the amenities, services, and the overall vibe of the establishments. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Supervisor/Duty Manager, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations or ensured a memorable stay for customers.
✨Demonstrate Your Organisational Skills
This role requires being well-organised and able to manage multiple tasks. Be ready to discuss how you prioritise your workload, especially during busy periods. You might even want to share a specific instance where your organisational skills made a difference.
✨Be Ready for Hands-On Scenarios
Since this is a hands-on role, expect situational questions that assess your problem-solving abilities. Think about how you would handle various scenarios, like a guest complaint or an unexpected event. Showing that you can think on your feet will impress the interviewers.
