At a Glance
- Tasks: Ensure hotel security, assist guests, and prepare for the day ahead.
- Company: Join a reputable 4* hotel group in South Wales and the South West.
- Benefits: Discounted stays, food perks, training, and bonuses for long service.
- Other info: Hands-on role with opportunities for growth in a busy environment.
- Why this job: Be part of a dynamic team and make memorable experiences for guests.
- Qualifications: Customer service skills and proficiency in Microsoft packages required.
The predicted salary is between 20000 - 25000 £ per year.
We are a small group of 4* hotels based in South Wales and the South West of England. We have 3 hotels altogether based in Cardiff Bay, Bristol City Centre and Plymouth. All of our hotels offer large comfortable Canadian beds, conference and meetings centres and bespoke individual restaurant and bar areas. Our hotels offer a wide range of amenities to cater for both corporate and leisure guests; we have developed an excellent reputation within our locations boasting 4* hospitality at an affordable rate – our exceptional returning guest rate is testament to our staff and hotels.
Working at Future Inns offers a varied daily schedule; no two days are the same. With a variety of functions from small business meetings to large scale weddings; live events, a business guest wishing to just get their heads down or a group of friends wanting to celebrate a special occasion. All of our team members are key to making sure these things happen without a glitch!
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training designed to unlock your potential
- Food on shift
- 50% Discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win Staff of the Month
- Pay Bonus for Long Service
- £150 for referring a friend to work with us
The Role
We are currently looking for a Night Porter. Your role will consist of general hotel reception duties, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit. The ideal candidate will have a passion for customer service and be professional, well organised and be able to work towards deadlines. You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently. Our hotels and conference centres are busy establishments, therefore this is very much a hands on role.
If you are interested in this position please submit your CV online. A copy of our privacy notice can be found on our website.
Night Porter employer: Future Inn Plymouth - Front of House
Future Inns is an exceptional employer, offering a dynamic work environment across our 4* hotels in South Wales and the South West of England. With a strong focus on employee development, we provide comprehensive training, generous benefits including discounted stays and food, and a culture that values teamwork and customer service excellence. Join us to be part of a dedicated team where every day brings new opportunities to create memorable experiences for our guests.
Contact Details:
Future Inn Plymouth - Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Make sure you know the ins and outs of our hotels! Familiarise yourself with our locations, amenities, and what makes us stand out. This will help you shine during any interviews and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or other platforms. They can give you insider tips about the role and the company culture, which can be super helpful when you're preparing for your interview.
✨Tip Number 3
Practice your customer service skills! Since the Night Porter role is all about providing top-notch service, think of scenarios where you might need to handle guest requests or issues. Role-playing these situations can boost your confidence and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team at Future Inns!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Porter role. Highlight your customer service experience and any relevant hotel or hospitality work you've done. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you want to join our team at Future Inns. Keep it friendly and professional, and don’t forget to mention your flexibility and reliability.
Show Off Your Skills:Since being proficient with Microsoft packages is essential, make sure to mention any relevant skills in your application. If you have experience with databases or other software, let us know! We love tech-savvy team members.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about our hotels there!
How to prepare for a job interview at Future Inn Plymouth - Front of House
✨Know the Hotel Inside Out
Before your interview, take some time to research the hotels and their unique offerings. Familiarise yourself with the amenities, services, and the overall vibe of the establishments. This will not only impress the interviewers but also help you tailor your answers to show how you can contribute to their reputation for excellent hospitality.
✨Showcase Your Customer Service Skills
As a Night Porter, customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about situations where you resolved issues or made someone's stay special. This will demonstrate your passion for hospitality and your ability to handle various guest needs.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to work independently. You might be asked how you would handle a noisy guest or an emergency situation. Practise your responses to these scenarios so you can convey your readiness for the hands-on nature of the role.
✨Dress the Part
Even though the role is at night, first impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of maintaining a professional appearance in the hospitality industry.
