All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training programme designed to unlock your potential
- Food on shift
- 50% discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win staff of the month
- Pay bonus for long service
- £150 for referring a friend to work with us
The Role
We are currently looking for a Reservations Assistant. You will be reporting directly to the Sales Manager . This dual role will involve the day to day running of reservations department. The role will also involve group bookings and some conference and events. You will also be responsible for Restaurant bookings including afternoon tea and dinner bookings.
Previous experience of working in reservations and knowledge of Opera is desirable however full training will be given. This position is a very hands-on position and you will be processing reservations/ groups and other enquires on daily basis
Responsibilities & Skills
- Responsible for delivering excellent customer service with the standards expected and trained by the department.
- To deal promptly and efficiently and pleasantly with incoming calls, selling accommodation, dinner, afternoon tea to ensure we meet KPI’s and overall budget.
- To input and amend bookings and process all forms of reservations faxes, mail, email, GDS and by any other method.
- To ensure rate strategy followed at all times and up sell at every opportunity.
- To respond to all enquires and send out necessary confirmations with in 24hrs.
- To cancel bedrooms as requested following correct procedure.
- To create block and group reservations and be responsible for chasing confirmations and rooming lists as per company procedure.
- To input rooming lists to the correct standard ensuring correct rates and routing is set as per company procedure.
- To ensure all VIP’s are known and marked.
- To ensure all duties on check list are completed daily and signed off.
- To ensure all paperwork is filed daily in the correct places.
- To understand and comply with company promotions and programmes.
- To establish promote and maintain good public relations and enhance sales for the hotel at every opportunity.
- To participate and give constructive input during departmental meetings.
- To actively work towards achieving all budgeted and individual targets as set by the hotel management.
- To adhere to company credit policy.
- To use effective sales techniques to convert enquires into confirmed bookings.
- To provide accurate information on daily arrivals and chase unconfirmed bookings for bedrooms and afternoon tea bookings and large group dinner bookings.
- To establish and maintain effective and positive relationships with own team as well as other departments.
- Excellent team player that remains calm under pressure and meets customer expectations consistently.
- Strong organisational skills and great attention to detail.
- Demonstrates at all times a high standard of personal presentation.
You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.
If you are interested in this position, please submit your CV online
A copy of our privacy notice can be found on our website
Reservations Assistant in Cardiff employer: Future Inn Cardiff
As a Housekeeper with us, you will join a vibrant team in a dynamic hospitality environment that values your contributions and offers generous benefits, including discounted stays and meals. Our commitment to employee growth is reflected in our comprehensive training programmes and recognition initiatives like 'Staff of the Month', ensuring you feel valued and motivated in your role. Located in bustling hotels and conference centres, this position provides a unique opportunity to thrive in a hands-on atmosphere while enjoying the perks of working in the heart of the hospitality industry.
