Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage reservations, provide excellent customer service, and support the team in a busy environment.
- Company: Join a vibrant hospitality company with a focus on teamwork and growth.
- Benefits: Enjoy discounted hotel stays, food perks, and bonuses for referrals and long service.
- Other info: Dynamic role with opportunities for personal development and career advancement.
- Why this job: Kickstart your career in hospitality while making guests feel welcome and valued.
- Qualifications: Experience in reservations is a plus, but full training will be provided.
The predicted salary is between 20000 - 25000 £ per year.
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training programme designed to unlock your potential
- Food on shift
- 50% discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win staff of the month
- Pay bonus for long service
- £150 for referring a friend to work with us
The Role
You will be reporting directly to the Reservations Manager and have responsibility for day to day running of reservations department. Previous experience of working in reservations and knowledge of Opera is desirable; however, full training will be given. This position is a very hands-on position and you will be processing reservations on a daily basis.
Responsibilities & Skills
- Responsible for delivering excellent customer service with the standards expected and trained by the department.
- Answers the telephone promptly and courteously using the correct greeting.
- To deal promptly, efficiently, and pleasantly with incoming reservations calls, selling accommodation at the highest possible rate to achieve maximum yield.
- To input reservations, amend bookings and process all forms of reservations faxes, mail, email, GDS and by any other method.
- To ensure rate strategy followed at all times and upsell at every opportunity.
- To respond to all enquiries and send out necessary confirmations within 24hrs.
- To cancel bedrooms as requested following correct procedure.
- To create block and group reservations and be responsible for chasing confirmations and rooming lists as per company procedure.
- To input rooming lists to the correct standard ensuring correct rates and routing is set as per company procedure.
- To ensure all VIPs are known and marked.
- To ensure all duties on check list are completed daily and signed off.
- To ensure all paperwork is filed daily in the correct places.
- To understand and comply with company promotions and programmes.
- To establish, promote and maintain good public relations and enhance sales for the hotel at every opportunity.
- To participate and give constructive input during departmental meetings.
- To actively work towards achieving all budgeted and individual targets as set by the hotel management.
- To adhere to company credit policy.
- To use effective sales techniques to convert enquiries into confirmed bookings.
- To provide accurate information on daily arrivals and chase unconfirmed bookings.
- To establish and maintain effective and positive relationships with own team as well as other departments.
- Excellent team player that remains calm under pressure and meets customer expectations consistently.
- Strong organisational skills and great attention to detail.
- Demonstrates at all times a high standard of personal presentation.
- Have knowledge and experience of Opera system.
- Ability and willingness to help other departments especially front desk and assist with tasks such as check-in and check-out.
- Ensures all reservations are dealt with in a proactive manner and converted into booking by themselves and also by team.
- You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.
Our hotels and conference centres are busy establishments, therefore this is very much a hands-on role. If you are interested in this position please submit your CV online.
A copy of our privacy notice can be found on our website.
Reservations Assistant in Cardiff employer: Future Inn Cardiff
Contact Detail:
Future Inn Cardiff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our fantastic team and enjoying those sweet employee benefits!
We think you need these skills to ace Reservations Assistant in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reservations or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’d be a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Attention to Detail: As a Reservations Assistant, attention to detail is key. Make sure your application is free from typos and errors. A polished application shows us you care about the little things, which is super important in this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the benefits we offer!
How to prepare for a job interview at Future Inn Cardiff
✨Know Your Stuff
Familiarise yourself with the reservations process and the Opera system, even if you haven't used it before. Research common practices in the industry and be ready to discuss how you would handle various scenarios, like upselling or managing group bookings.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about creating positive experiences for guests.
✨Practice Makes Perfect
Rehearse common interview questions related to reservations and customer service. You might be asked how you would deal with a difficult customer or how you prioritise tasks during busy periods, so having clear, concise answers will help you shine.
✨Be Enthusiastic and Team-Oriented
Demonstrate your passion for hospitality and teamwork during the interview. Share stories that highlight your ability to work well under pressure and collaborate with others, as this role requires a hands-on approach and strong team dynamics.