At a Glance
- Tasks: Manage hotel reception, ensure security, and prepare for the day ahead.
- Company: Join a vibrant hospitality team with a focus on customer service.
- Benefits: Discounted hotel stays, free meals on shift, and bonuses for referrals.
- Other info: Dynamic role in a busy environment with opportunities for growth.
- Why this job: Perfect for those who love hospitality and want to make guests feel welcome.
- Qualifications: Customer service skills and proficiency in Microsoft packages required.
The predicted salary is between 20000 - 25000 £ per year.
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training designed to unlock your potential
- Food on shift
- 50% Discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win Staff of the Month
- Pay Bonus for Long Service
- £150 for referring a friend to work with us
The Role
Your role will consist of general hotel reception duties, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit. The ideal candidate will have a passion for customer service and be professional, well organised and be able to work towards deadlines. You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.
Our hotels and conference centres are busy establishments, therefore this is very much a hands on role. If you are interested in this position please submit your CV online.
A copy of our privacy notice can be found on our website.
Night Porter in Cardiff employer: Future Inn Cardiff
As a Night Porter with us, you will join a vibrant team in a dynamic hospitality environment that values your growth and well-being. We offer generous benefits including discounted stays, comprehensive training, and a supportive work culture that encourages teamwork and individual initiative. With opportunities for recognition and rewards, such as our Staff of the Month programme and referral bonuses, you will find a fulfilling career path in our busy hotel and conference centre.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Cardiff
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on our hotels and what makes us tick. This will help you connect with the team and show that you're genuinely interested in being part of our hospitality family.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be the face of our hotel during the night shift. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to impress us with your excellent service.
✨Tip Number 3
Be prepared for hands-on tasks! Since this role is very much about getting stuck in, think about examples from your past experiences where you've shown initiative and teamwork. We love candidates who can demonstrate their ability to handle busy situations!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're keen and ready to join our team. Don’t forget to highlight your passion for hospitality in your application!
We think you need these skills to ace Night Porter in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your passion for hospitality to our team!
Show Off Your Skills:Since being proficient with Microsoft packages is essential, don’t forget to mention your experience with databases and any other tech skills. We love a candidate who’s got the right tools in their kit!
Be Professional:Your application should reflect your professionalism. Keep it neat, clear, and free of typos. We appreciate attention to detail, especially in a hands-on role like this one!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Future Inn Cardiff
✨Know the Role Inside Out
Before your interview, make sure you understand the Night Porter role thoroughly. Familiarise yourself with the key responsibilities like hotel reception duties and maintaining security. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since excellent customer service is a must for this role, prepare examples from your past experiences where you provided outstanding service. Think of situations where you went above and beyond to help a guest or resolved a tricky situation. This will demonstrate your passion for hospitality.
✨Brush Up on Microsoft Skills
As proficiency in Microsoft packages is essential, take some time to review your skills, especially with databases. You might be asked about your experience using these tools, so being able to discuss them confidently will give you an edge.
✨Be Ready for a Hands-On Discussion
Given that this is a hands-on role, be prepared to discuss how you handle physical tasks and work under pressure. Share examples of how you've managed busy environments before, as this will show that you can thrive in a bustling hotel setting.
