At a Glance
- Tasks: Manage hotel reception, ensure security, and prepare for the day ahead.
- Company: Join a vibrant hospitality team with a focus on customer service.
- Benefits: Discounted stays, 50% off food, bonuses, and comprehensive training.
- Other info: Dynamic role in a busy environment with opportunities for growth.
- Why this job: Perfect for those passionate about hospitality and customer service.
- Qualifications: Customer service skills and proficiency in Microsoft packages required.
The predicted salary is between 20000 - 25000 £ per year.
Benefits
- Generously discounted stays in any of our hotels
- Comprehensive training designed to unlock your potential
- Food on shift
- 50% Discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win Staff of the Month
- Pay Bonus for Long Service
- £150 for referring a friend to work with us
The Role
We are currently looking for a Night Porter. Your role will consist of general hotel reception duties, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit. The ideal candidate will have a passion for customer service and be professional, well organised and be able to work towards deadlines. You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently. Our hotels and conference centres are busy establishments, therefore this is very much a hands on role.
If you are interested in this position please submit your CV online. A copy of our privacy notice can be found on our website.
Night Porter in Cardiff employer: Future Inn Cardiff - Front of House
Join our vibrant team as a Night Porter, where you'll enjoy a supportive work culture that values your growth and well-being. With generous benefits like discounted stays, comprehensive training, and a rewarding bonus system, we ensure that our employees feel valued and motivated. Located in a bustling hotel environment, this role offers the chance to develop your skills while being part of a dynamic team dedicated to delivering exceptional hospitality.
Contact Details:
Future Inn Cardiff - Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Cardiff
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out our website and social media. Familiarising yourself with our services and values will help you stand out and show us you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and how you’d handle various situations. We love hearing about real-life examples, so have a few stories ready to share that highlight your skills.
✨Tip Number 3
Dress the part! As a Night Porter, you'll be representing our hotel, so make sure you look professional and presentable for your interview. It shows us that you take the role seriously and understand the importance of first impressions.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you on our radar and reinforces your interest in joining our team.
We think you need these skills to ace Night Porter in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Porter role. Highlight your customer service experience and any relevant hotel or hospitality work you've done. We want to see how you can bring your unique flair to our team!
Show Your Passion:In your cover letter, let us know why you're excited about working in hospitality and what makes you a great fit for our hotel. We love seeing candidates who are genuinely enthusiastic about providing excellent service and creating memorable experiences for our guests.
Be Professional:When submitting your application, ensure everything is polished and professional. Use a clear format, check for typos, and make sure your contact details are up to date. First impressions matter, and we want to see that you take pride in your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you can find more information about our hotels and the amazing benefits we offer!
How to prepare for a job interview at Future Inn Cardiff - Front of House
✨Know Your Role
Make sure you understand the responsibilities of a Night Porter. Familiarise yourself with general hotel reception duties and the importance of maintaining security. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond for a guest or resolved a difficult issue. This will demonstrate your passion for hospitality and your ability to handle challenges.
✨Brush Up on Microsoft Skills
Since proficiency in Microsoft packages is essential, make sure you're comfortable using them. If you have experience with databases, be ready to discuss it. You might even want to practice some common tasks beforehand to feel more confident during the interview.
✨Be Ready for a Hands-On Discussion
Given that this is a hands-on role, be prepared to talk about your physical fitness and ability to handle the demands of the job. Share any relevant experiences that highlight your reliability and enthusiasm for working in a busy environment.
