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- Tasks: Manage reservations, provide excellent customer service, and support the team in a busy environment.
- Company: Join a vibrant hospitality company with a focus on teamwork and growth.
- Benefits: Enjoy discounted hotel stays, 50% off meals, and bonuses for referrals and long service.
- Other info: Dynamic role with opportunities for personal development and career advancement.
- Why this job: Kickstart your career in hospitality while making lasting connections and gaining valuable experience.
- Qualifications: Experience in reservations is a plus, but full training will be provided.
The predicted salary is between 20000 - 25000 £ per year.
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training programme designed to unlock your potential
- Food on shift
- 50% discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win staff of the month
- Pay bonus for long service
- £150 for referring a friend to work with us
The Role:
You will be reporting directly to the Reservations Manager and have responsibility for day to day running of reservations department. Previous experience of working in reservations and knowledge of Opera is desirable; however, full training will be given. This position is very hands-on, and you will be processing reservations on a daily basis.
Responsibilities & Skills:
- Responsible for delivering excellent customer service with the standards expected and trained by the department.
- Answers the telephone promptly and courteously using the correct greeting.
- To deal promptly, efficiently, and pleasantly with incoming reservations calls, selling accommodation at the highest possible rate to achieve maximum yield.
- To input reservations, amend bookings, and process all forms of reservations: faxes, mail, email, GDS, and by any other method.
- To ensure rate strategy is followed at all times and upsell at every opportunity.
- To respond to all enquiries and send out necessary confirmations within 24 hours.
- To cancel bedrooms as requested following the correct procedure.
- To create block and group reservations and be responsible for chasing confirmations and rooming lists as per company procedure.
- To input rooming lists to the correct standard ensuring correct rates and routing is set as per company procedure.
- To ensure all VIPs are known and marked.
- To ensure all duties on the checklist are completed daily and signed off.
- To ensure all paperwork is filed daily in the correct places.
- To understand and comply with company promotions and programmes.
- To establish, promote, and maintain good public relations and enhance sales for the hotel at every opportunity.
- To participate and give constructive input during departmental meetings.
- To actively work towards achieving all budgeted and individual targets as set by the hotel management.
- To adhere to company credit policy.
- To use effective sales techniques to convert enquiries into confirmed bookings.
- To provide accurate information on daily arrivals and chase unconfirmed bookings.
- To establish and maintain effective and positive relationships with own team as well as other departments.
- Excellent team player that remains calm under pressure and meets customer expectations consistently.
- Strong organisational skills and great attention to detail.
- Demonstrates at all times a high standard of personal presentation.
- Have knowledge and experience of the Opera system.
- Ability and willingness to help other departments, especially front desk, and assist with tasks such as check-in and check-out.
- Ensures all reservations are dealt with in a proactive manner and converted into bookings by themselves and also by the team.
- You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.
Our hotels and conference centres are busy establishments; therefore, this is very much a hands-on role.
Compensation: To be discussed.
Reservations Assistant in Cardiff employer: Future Inn Cardiff - Back of House
Contact Detail:
Future Inn Cardiff - Back of House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant in Cardiff
✨Tip Number 1
Get to know the company! Research their hotels and understand their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with answering calls and selling accommodation.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the hospitality world.
We think you need these skills to ace Reservations Assistant in Cardiff
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing excellent customer service and creating memorable experiences for our guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Reservations Assistant role. Highlight any relevant experience, especially if you've worked with reservations or have knowledge of systems like Opera. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Future Inn Cardiff - Back of House
✨Know Your Stuff
Familiarise yourself with the reservations process and the Opera system, even if you haven't used it before. Research common practices in the industry and be ready to discuss how you would handle various scenarios, like upselling or managing group bookings.
✨Customer Service is Key
Prepare examples of how you've delivered excellent customer service in past roles. Think about times when you went above and beyond for a customer, as this will show your potential employer that you understand the importance of customer satisfaction in the hospitality industry.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and confidently, especially those related to handling reservations and dealing with customer inquiries. This will help you feel more at ease during the actual interview.
✨Show Your Enthusiasm
Let your passion for hospitality shine through! Be prepared to discuss why you want to work as a Reservations Assistant and what excites you about the role. Employers love candidates who are genuinely enthusiastic about their work and the company.