At a Glance
- Tasks: Lead night shifts, manage reception duties, and ensure hotel security.
- Company: Join a reputable group of 4* hotels in South Wales and the South West.
- Benefits: Enjoy discounted stays, training, free meals on shift, and bonuses.
- Other info: Hands-on role with opportunities for growth in a busy environment.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Experience in hotel reception, strong customer service skills, and Microsoft proficiency.
The predicted salary is between 24000 - 36000 £ per year.
We are a small group of 4* hotels based in South Wales and the South West of England. We have 3 hotels altogether based in Cardiff Bay, Bristol City Centre and Plymouth. All of our hotels offer large comfortable Canadian beds, conference and meetings centres and bespoke individual restaurant and bar areas. Our hotels offer a wide range of amenities to cater for both corporate and leisure guests; we have developed an excellent reputation within our locations boasting 4* hospitality at an affordable rate – our exceptional returning guest rate is testament to our staff and hotels.
Working at Future Inns offers a varied daily schedule; no two days are the same. With a variety of functions from small business meetings to large scale weddings; live events, a business guest wishing to just get their heads down or a group of friends wanting to celebrate a special occasion. All of our team members are key to making sure these things happen without a glitch!
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training designed to unlock your potential
- Food on shift
- 50% Discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win Staff of the Month
- Pay Bonus for Long Service
- £150 for referring a friend to work with us
The Role
We are currently looking for a Night Supervisor/Duty Manager. You will be responsible for leading your shift in the absence of the Night Manager which will involve reception duties, night audits, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit. The ideal candidate will already be an experienced receptionist in a hotel environment, have a passion for customer service and be professional, well organised and be able to work towards deadlines. You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.
Our Hotels and Conference Centres are busy establishments, therefore this is very much a hands-on role. If you are interested in this position please submit your CV online.
Night Supervisor/Duty Manager in Bristol employer: Future Inn Bristol
Future Inns is an excellent employer, offering a vibrant work culture that values teamwork and customer service excellence. Located in the heart of Bristol, employees benefit from flexible working hours, opportunities for personal growth, and a supportive environment that encourages a passion for hospitality. Join us to be part of a dedicated team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor/Duty Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Supervisor/Duty Manager role.
✨Tip Number 2
Show up and shine! If you know of any local events or job fairs, make sure to attend. It’s a great way to meet potential employers face-to-face and showcase your passion for customer service and hospitality.
✨Tip Number 3
Prepare for the interview by researching our hotels! Familiarise yourself with our amenities and services so you can speak confidently about how you can contribute to our team and enhance the guest experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fantastic team at Future Inns.
We think you need these skills to ace Night Supervisor/Duty Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Night Supervisor/Duty Manager role. Highlight your customer service experience and any relevant hotel management skills to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share your passion for hospitality and why you want to join our team at Future Inns. Keep it friendly and professional, just like us!
Show Off Your Flexibility:Since this role requires a hands-on approach, mention any experience you have with varied shifts or working in busy environments. We love candidates who can adapt and thrive in dynamic settings!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Future Inns.
How to prepare for a job interview at Future Inn Bristol
✨Know Your Stuff
Before the interview, make sure you research the hotel group and its values. Familiarise yourself with their amenities and services, especially those that cater to both corporate and leisure guests. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Supervisor/Duty Manager, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your passion for hospitality and your ability to handle challenges.
✨Be Ready for Hands-On Scenarios
Since this role is very hands-on, be prepared to discuss how you would manage various situations that may arise during a night shift. Think about scenarios like handling late check-ins or dealing with noise complaints, and explain your approach to resolving them effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only reflects your understanding of the hospitality industry but also shows respect for the interviewers and the company culture. A polished appearance can set a positive tone right from the start.
