At a Glance
- Tasks: Lead night operations, ensuring smooth service and guest satisfaction.
- Company: Join a reputable 4* hotel group in South Wales and the South West.
- Benefits: Discounted stays, 50% off food, and bonuses for long service.
- Other info: Hands-on role with excellent career growth opportunities in hospitality.
- Why this job: Be part of a dynamic team and make memorable experiences for guests.
- Qualifications: Experience in hotel reception and strong customer service skills required.
The predicted salary is between 25200 - 30800 £ per year.
We are a small group of 4* hotels based in South Wales and the South West of England. We have 3 hotels altogether based in Cardiff Bay, Bristol City Centre and Plymouth. All of our hotels offer large comfortable Canadian beds, conference and meetings centres and bespoke individual restaurant and bar areas. Our hotels offer a wide range of amenities to cater for both corporate and leisure guests; we have developed an excellent reputation within our locations boasting 4* hospitality at an affordable rate – our exceptional returning guest rate is testament to our staff and hotels.
Working at Future Inns offers a varied daily schedule; no two days are the same. With a variety of functions from small business meetings to large scale weddings; live events, a business guest wishing to just get their heads down or a group of friends wanting to celebrate a special occasion. All of our team members are key to making sure these things happen without a glitch!
All staff within our company are offered the following benefits:
- Generously discounted stays in any of our hotels
- Comprehensive training designed to unlock your potential
- Food on shift
- 50% Discount on food for you and up to 3 guests in any of our restaurants
- Opportunity to win Staff of the Month
- Pay Bonus for Long Service
- £150 for referring a friend to work with us
The Role
We are currently looking for a Night Supervisor/Duty Manager. You will be responsible for leading your shift in the absence of the Night Manager which will involve reception duties, night audits, maintaining the security of our hotel, guests and grounds as well as ensuring the hotel and conference centre is ready for the day ahead. Excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential. Due to the nature of the work you will also need to be reasonably fit. The ideal candidate will already be an experienced receptionist in a hotel environment, have a passion for customer service and be professional, well organised and be able to work towards deadlines. You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently. Our Hotels and Conference Centres are busy establishments, therefore this is very much a hands on role.
Key Responsibilities
- Supervise the hotel's night operations, ensuring smooth and efficient service throughout the shift.
- Lead, support, and coordinate the night team, maintaining high standards of customer service.
- Welcome and assist guests with check-ins, check-outs, and any overnight enquiries or requests.
- Resolve guest complaints promptly and professionally to ensure guest satisfaction.
- Perform the night audit, balancing daily financial transactions and preparing reports.
- Monitor hotel security by conducting regular property checks and ensuring safety procedures are followed.
- Handle cash, process payments, and reconcile tills in accordance with company procedures.
- Communicate effectively with department managers and prepare handover reports for the morning team.
- Ensure compliance with health, safety, fire, and security regulations.
- Respond to emergencies and incidents, following hotel policies and procedures.
- Oversee room availability, occupancy, and reservations during the night shift.
- Maintain the cleanliness and presentation of the front desk and public areas.
- Train and mentor night staff, providing guidance and support when required.
- Oversee and assist with the set-up of the meeting & events space.
- Ensure all overnight administrative tasks are completed accurately and on time.
If you are interested in this position please submit your CV online.
Night Supervisor/Duty Manager in Bristol employer: Future Inn Bristol
Future Inns is an exceptional employer, offering a dynamic work environment across our 4* hotels in South Wales and the South West of England. With a strong focus on employee development, we provide comprehensive training, generous discounts on stays and meals, and opportunities for recognition through our Staff of the Month programme. Our vibrant culture fosters teamwork and individual growth, making every day unique and rewarding for our staff as they contribute to delivering outstanding hospitality experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor/Duty Manager in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Future Inn Bristol. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Future Inn Bristol
Don't be shy about reaching out to Future Inn Bristol directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor/Duty Manager in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Future Inn Bristol and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Future Inn Bristol
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
