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For Companies At a Glance
- Tasks: Manage client accounts and ensure the security of vital stem cell samples.
- Company: Join Future Health, the UK's leading stem cell bank since 2002.
- Benefits: Flexible hybrid working, competitive salary, and generous holiday allowance.
- Why this job: Make a real difference in children's health while developing your customer care skills.
- Qualifications: Fluency in Greek and English, strong attention to detail, and excellent communication skills.
- Other info: Dynamic team environment with opportunities for growth and development.
The predicted salary is between 25000 - 27000 £ per year.
Location: Nottingham, UK
Job Type: Full-time or part-time, Hybrid (Mix of Office and Work From Home)
About Future Health
Future Health is the UK’s largest and most established stem cell bank, operating since 2002. We are passionate about protecting children’s future health by providing essential services in stem cell banking (cord blood, tissue, and dental pulp) and diagnostics. We have stored more samples than all other UK banks combined and fully believe in the present and future value of our services.
The Opportunity
We are seeking a dedicated, full-time or part-time Customer Care Administrator fluent in Greek to join our busy Storage Renewals Department. This role is crucial to facilitating the ongoing storage and security of our clients’ vital stem cell samples. The role offers a hybrid working model, providing flexibility between time in the office and working from home.
Key Responsibilities
- Administering the storage renewal process from start to finish.
- Reviewing client accounts to ensure complete accuracy and compliance.
- Serving as a primary contact for clients, handling queries via phone and email.
- Assisting clients with making payments for renewal.
- Distributing invoices and renewal paperwork.
- Maintaining and updating our database and CRM to ensure all personal contact details are correct.
Key Skills & Requirements
- Fluency in Greek and English (verbal and written).
- Excellent telephone manner and strong customer care skills.
- High attention to detail and accuracy is a must.
- Ability to work efficiently and adapt quickly in a fast‑paced environment.
- A team player, but also capable of using own initiative for problem‑solving.
- Strong interpersonal and communication skills across all levels.
Salary: £25,000 - £27,000 per annum, depending on experience.
Annual Leave: 25 days holiday (excluding bank holidays), rising to 27 days with service.
Pension: Contributory Company Pension Scheme.
Work Arrangement: Full-time or Part-time, Hybrid Working.
Sage Benefits (post three months employment)
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Customer Care Administrator – Greek Speaker in Nottingham employer: Future Health Biobank
Contact Detail:
Future Health Biobank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Administrator – Greek Speaker in Nottingham
✨Tip Number 1
Get to know the company! Research Future Health and understand their mission in stem cell banking. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Greek! Since fluency is key for this role, brush up on your language skills, especially in customer service scenarios. Role-play with a friend or use language apps to get comfortable with common phrases you'll need.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle specific customer care situations. We all know that being a team player is important, so have examples ready that showcase your problem-solving skills and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Future Health family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Care Administrator – Greek Speaker in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Administrator role. Highlight your experience in customer service and any relevant skills, especially your fluency in Greek and English. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Future Health and how your skills align with the job. Keep it friendly and professional – we love a personal touch!
Showcase Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Future Health Biobank
✨Know Your Stuff
Make sure you understand the role of a Customer Care Administrator and the importance of stem cell banking. Familiarise yourself with Future Health's services and values, especially how they impact clients' future health. This will show your genuine interest in the company and the position.
✨Brush Up on Your Greek
Since fluency in Greek is essential, practice speaking and writing in Greek before the interview. Be prepared to answer questions in both Greek and English, as this will demonstrate your language skills and confidence in communication.
✨Show Off Your Customer Care Skills
Think of examples from your past experiences where you've excelled in customer service. Be ready to discuss how you handled difficult situations or queries, as this role heavily relies on strong interpersonal skills and a great telephone manner.
✨Be Ready for a Fast-Paced Environment
Prepare to discuss how you manage your time and stay organised in a busy setting. Share specific strategies you use to maintain accuracy and attention to detail while juggling multiple tasks, as this is crucial for the role.
