At a Glance
- Tasks: Provide accurate interpretation between Arabic and English speakers over the phone and video.
- Company: Join Future Group, a leading translation and localisation expert with a global reputation.
- Benefits: Fully remote work, flexible hours, internal training, and competitive pay.
- Other info: Be part of a supportive team that values collaboration and cultural diversity.
- Why this job: Make a real difference in communication while working from anywhere.
- Qualifications: Fluent in Arabic and English with 1+ years of interpretation experience.
The predicted salary is between 30000 - 40000 £ per year.
We are hiring Arabic < > English OPI/VRI Interpreters. If you are passionate about different languages and interpretation, we need you! We are looking for professional remote interpreters who want to join an international company and be a great help to the community.
An Over-the-Phone Interpreters (OPI) / Video Remote Interpreters (VRI) in Future Group Translation and Localization Services provide accurate communication between non-English and English speakers during the calls. They carry out exclusive service in different fields and industries and assure transparency during the conversation.
Interpreters in Future Group Translation and Localization Services are linguistic experts, fast workers when it comes to the information mentioned during the call, and renowned for their high level of tolerance, accuracy, and expertise. After you familiarize yourself with the following description of the position, you can click "Apply now" and send us your resume and certificate in PDF or Word files.
Location: United Kingdom
Must Have Requirements:
- Security Clearance (if not available we will help you obtain it)
- Citizenship or Green Card
Your responsibilities:
- Answer calls in a professional manner, acting according to the Interpreter's code of conduct.
- Be always prepared to take notes during a call.
- Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically).
- Rendering all messages accurately and completely, without adding, omitting, or substituting.
- Provide the highest level of customer service during interpreting.
- Facilitate communication between Limited English Proficient and Client by rendering accurate and complete interpretation of the message.
- Applying standards of practice.
- Go into internal professional training.
- Be eager to get new professional certifications.
- Communicate and report to your team leader.
- Comply with dress code requirements for video remote interpreting.
Your background and experience:
- Fluent in source language (English) and Native in target language "Arabic".
- 1+ years of over the telephone interpretation experience in a well-known interpretation company.
- Good knowledge of medical terminology.
- Awareness in legal terminology is a plus.
- International certifications in the healthcare industry are a plus (PICSI, ALTA, HIPAA, etc.).
- High school diploma in your native language.
- High emotional intelligence and tolerance to different cultures.
- High level of communication, listening, note-taking, and memory retention skills.
Technical requirements:
- As this position is fully remote, you should comply with several technical requirements for your computer. We need to be sure that your home office will work effectively.
- Internet: Dedicated high-speed, private, and secured internet connection.
- Minimum download speed 10 Mbps (megabits per second).
- Minimum upload speed 5 Mbps (megabits per second).
- Wired Internet, Ethernet Port (Wi-Fi is not allowed).
- Systems: Minimum Windows 10 operating system.
- Computers with dual core, 2 GHZ processor, like an Intel Core i5 or superior.
- 8 GB RAM memory minimum.
- Equipment: Single device (computer or laptop) which can run required systems (see #2). (No external devices, such as cell phones or tablets, are permitted).
- External monitors and connectors (if applicable).
- Computers must operate in “High Performance” mode, not “balanced” or “power saver”.
- Power adapter plugged in and not operating on battery.
- Chromebook is not allowed.
- Headphones: Use a noise cancelling, wired headset with a built-in microphone (no wireless/Bluetooth headphones). The microphone should stay in place once adjusted. No 3.5mm adapter. Bluetooth and other wireless headsets are not allowed.
What we offer you:
- Fully remote position with a clear schedule.
- Full-time or part-time position (business and weekend hours).
- Immediate availability to start working after onboarding.
- Internal Certified training.
- Monthly fee payments.
- Contract type of employment.
If you choose to work with Future Group Translation and Localization Services you will get into a friendly team, that supports each other, actively communicates, has its own corporate culture, and achieves the goals together!
About us: Founded in 1994, Future Group has grown into one of the world’s most trusted translation and localization expert houses across the globe. We have successfully established a global reputation for meeting our clients’ requirements in the most beneficial and cost-effective way. With a high-tech translation memory software technology, ISO certification and access to translators for any language and business application, Future Group has earned a reputable image all across the language services market.
Send us your resume. If your expertise complies with the requirements listed above, our Talent Acquisition Team will contact you by email to explain in detail the pay rates, schedules, and other working conditions. We will be happy to welcome you to our team!
Arabic/English OPI-VRI Remote Interpreter (Remote) employer: Future Group
Future Group is an excellent employer for Labourers, offering a supportive work culture that prioritises safety and teamwork. With opportunities for personal growth and development, employees benefit from comprehensive training and the chance to work on diverse projects across the UK, all while enjoying provided accommodation during travel. Join us to be part of a dynamic team that values hard work and dedication in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Arabic/English OPI-VRI Remote Interpreter (Remote)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Future Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Future Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Arabic/English OPI-VRI Remote Interpreter (Remote)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Future Group:Your cover letter is your chance to shine! Tell us why you want to work at Future Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Future Group!
How to prepare for a job interview at Future Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
