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- Tasks: Design and deliver engaging training programmes for frontline staff and team leaders.
- Company: Join a leading OEM client in Whitley, Coventry, focused on exceptional customer experiences.
- Benefits: Enjoy a competitive pay rate of £27.03 per hour and a contract until September 2026.
- Why this job: Empower others while fostering a culture of continuous learning and professional growth.
- Qualifications: Experience in training and development, strong facilitation skills, and a proactive attitude required.
- Other info: This role is inside IR35, ideal for those passionate about customer service excellence.
The predicted salary is between 50000 - 70000 £ per year.
Our OEM Client based in Whitley, Coventry, is searching for Training, Learning & Development Specialist to join their team, Inside IR35. This is a contract position until 1st September 2026. Umbrella Pay Rate: £27.03 per hour. We are looking for a passionate and proactive Training, Learning & Development Specialist to join our Customer Relationship Centre Team. This role is key to empowering our Frontline Staff and Team Leaders with the skills, knowledge, and confidence they need to deliver exceptional customer experiences. You will design and deliver engaging training programmes, support continuous learning, work closely with our Cultural Development Lead and help embed a culture of development across the service centre. Your work will directly contribute to improved performance, customer satisfaction, and team morale. Key Responsibilities: Design, develop, and deliver training programmes for frontline agents and Team Leaders, both in-person and virtually. Conduct training needs analysis to identify skill gaps and learning opportunities. Create learning materials, guides, and e-learning content tailored to customer service operations. Facilitate onboarding programmes for new hires, ensuring a smooth transition into the business. Support leadership development through coaching, workshops, and targeted learning interventions. Monitor training effectiveness and gather feedback to continuously improve learning experiences. Collaborate with Operational Leaders to align training with business goals and customer expectations. Champion a culture of continuous learning and professional growth. Help develop a yearly core skills programme for all levels in the CRC. Skills & Experience Required: Proven experience in training, learning & development, ideally within a customer service or contact centre environment. Strong facilitation and presentation skills with the ability to engage diverse audiences. Experience designing and delivering training content across multiple formats (classroom, virtual, e-learning). Excellent communication and interpersonal skills. Ability to assess training impact and adapt programmes based on feedback and performance data. Strong organisational and time management skills; self-motivated and proactive. Preferred Qualifications: Certification in Training, Coaching, or Instructional Design (e.g., CIPD, Train the Trainer). Experience with Learning Management Systems (LMS) and Digital Learning Tools. Familiarity with customer experience principles and service excellence frameworks
Training, Learning & Development Specialist employer: Futura Design
Contact Detail:
Futura Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training, Learning & Development Specialist
✨Tip Number 1
Network with professionals in the training and development field, especially those who have experience in customer service environments. Attend industry events or webinars to connect with potential colleagues and learn about best practices.
✨Tip Number 2
Familiarise yourself with the latest trends in learning and development, particularly in digital tools and e-learning platforms. This knowledge will help you stand out as a candidate who is proactive and up-to-date with industry standards.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully designed and delivered training programmes in the past. Highlight your ability to assess training needs and adapt content based on feedback, as this aligns closely with the role's responsibilities.
✨Tip Number 4
Showcase your passion for continuous learning and development during interviews. Share your ideas on how to foster a culture of growth within a team, as this is a key aspect of the role at StudySmarter.
We think you need these skills to ace Training, Learning & Development Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, learning, and development, especially within customer service or contact centre environments. Use specific examples that demonstrate your facilitation and presentation skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for training and development. Mention how your skills align with the responsibilities outlined in the job description, such as designing engaging training programmes and supporting continuous learning.
Highlight Relevant Qualifications: If you have certifications in Training, Coaching, or Instructional Design, be sure to mention them prominently. Also, include any experience with Learning Management Systems (LMS) and Digital Learning Tools, as these are preferred qualifications.
Showcase Your Impact: In your application, provide examples of how you've assessed training impact and adapted programmes based on feedback. This will demonstrate your ability to monitor training effectiveness and contribute to continuous improvement.
How to prepare for a job interview at Futura Design
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in training and development, especially within customer service or contact centre environments. Highlight specific programmes you've designed or delivered, and the impact they had on performance and customer satisfaction.
✨Demonstrate Engagement Skills
Since the role requires strong facilitation and presentation skills, practice engaging diverse audiences. You might want to prepare a short mock training session to showcase your ability to connect with participants and keep them interested.
✨Discuss Continuous Learning
Emphasise your commitment to continuous learning and professional growth. Share examples of how you've adapted training based on feedback and performance data, and how you plan to champion a culture of development within the team.
✨Align with Business Goals
Understand the company's objectives and be ready to discuss how your training initiatives can align with their business goals. This shows that you are proactive and can think strategically about the impact of your work on the organisation.
