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- Tasks: Manage and coordinate vehicle recall programs and communications.
- Company: Join a leading OEM client in the automotive industry based in Dunton, Essex.
- Benefits: Enjoy a competitive pay rate with flexible working options: 3 days onsite, 2 days remote.
- Why this job: Be part of a high-profile team making a real impact on vehicle safety and customer satisfaction.
- Qualifications: Degree in Engineering or related field; experience in vehicle engineering or dealer workshops required.
- Other info: This is a 7-month contract role with opportunities for growth and development.
Our OEM Client based in Dunton, Essex, is searching for a Recall Program Co-ordinator to join their team, Inside IR35. This is a 7-month contract.
Responsibilities:
- This important and high-profile role provides key project management in launching Field Service Actions (Safety Recalls, Customer Satisfaction Programs, Update Prior to Sale and Warranty Extensions).
- The candidate will develop cost effective dealer repair strategies for vehicle concerns.
- Create Dealer Bulletins, Service Instructions and Customer Letters.
- Set-up affected vehicle populations in PTS, GRID and GCAMP systems.
- Work closely with the Office of General Council.
- Work with translations agencies.
- Liaise with Market Surveillance Authorities and other Government and regulatory agencies across Europe regarding announcements of potential Safety, Compliance or Emissions Recalls, and monitoring and reporting progress.
- Liaise with all National Sales Companies in Europe and Global Offices.
- Liaise with our client parts Supply Chain Management.
- Liaise with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
- Be an active member of the Government Enquiry Review Committee and Critical Concern Review Group and attend all relevant meetings.
- Provide Recall status input to various forums, attending and presenting to senior management teams when required.
- Liaise with customer letter mailing agency.
- Ensure departmental processes/records are compliant with current/future audit requirements.
Skills Required:
- Recalls and Service Program Co-ordinator.
- Interpersonal and communications skills, IT skills (Excel, Word, PPT), analytical skills.
- Able to multitask and manage multiple programs effectively.
- Able to work under pressure.
Experience Required:
- Vehicle engineering and / or Dealer Workshop experience.
Education Required:
- Degree in Engineering, dealer workshop repair process.
- Master Technician trained.
Additional Information:
- 3 days onsite, 2 days working from home.
Recall Program Co-ordinator employer: Futura Design
Contact Detail:
Futura Design Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recall Program Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific recall processes and regulations in the automotive industry. Understanding how safety recalls are managed and the role of various stakeholders will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the automotive sector, especially those involved in recalls and service programmes. Engaging with industry contacts can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Brush up on your project management skills, particularly in relation to launching service actions. Being able to demonstrate your ability to manage multiple projects effectively will be crucial for this role.
✨Tip Number 4
Prepare to discuss your experience with dealer workshops and vehicle engineering in detail. Highlighting relevant experiences and how they relate to the responsibilities of the Recall Program Co-ordinator will strengthen your candidacy.
We think you need these skills to ace Recall Program Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, recalls, and service programmes. Emphasise any vehicle engineering or dealer workshop experience you have, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Recall Program Co-ordinator position. Mention specific skills that align with the job description, such as your interpersonal and communication skills, and your ability to manage multiple tasks under pressure.
Showcase Relevant Skills: When detailing your skills, focus on your IT proficiency, particularly in Excel, Word, and PowerPoint. Provide examples of how you've used these tools in previous roles to support your claims.
Highlight Your Education: Clearly state your degree in Engineering and any additional qualifications, such as Master Technician training. This will demonstrate your technical knowledge and suitability for the role.
How to prepare for a job interview at Futura Design
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Recall Program Co-ordinator. Familiarise yourself with terms like Field Service Actions, Dealer Bulletins, and the systems mentioned in the job description. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in vehicle engineering or dealer workshop processes. Be ready to provide specific examples of how you've managed similar projects or dealt with recalls in the past. This will demonstrate your capability and relevance for the position.
✨Highlight Communication Skills
Since the role involves liaising with various stakeholders, emphasise your interpersonal and communication skills. Prepare examples of how you've effectively communicated complex information to different audiences, as this will be crucial in your potential role.
✨Prepare for Technical Questions
Expect technical questions related to recalls and service programmes. Brush up on relevant regulations and compliance standards, as well as any software tools mentioned in the job description. Being well-prepared will help you stand out as a knowledgeable candidate.
