Issue Management Specialist

OverviewOur OEM Client based in Gaydon is searching for an Issue Management Specialist to join their team on an Inside IR35 contract.

Umbrella Pay Rate: £33.64 per hour.

Responsibilities• Oversee identification, tracking, and resolution of integration issues across complex systems.

• Ensure consistent adherence to established processes and effective utilisation of Issue Management Tools.

• Provide clear and transparent reporting to Senior Stakeholders.

• Drive actions based on KPI\’s around Defect Management with stakeholders across the company.

Key Skills

Strong knowledge of Issue and Defect Management Processes and Tools.

Proficiency in Root Cause Analysis Techniques and Problem-Solving Methodologies.

Ability to develop, interpret, and present metrics, KPIs and performance dashboards.

Solid understanding of software integration principles and dependencies.

Excellent communication skills with the ability to lead discussions on complex or sensitive matters.

High attention to detail and process discipline.

Ability to identify areas of weakness and where help is needed.

Experience working within Structured Project Governance Frameworks (e.g., PMO, Programme Teams).

Familiarity with Agile and Waterfall delivery models.

Ability to maintain and update issue registers and tracking systems with accuracy and rigour.

Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow-up.

EducationEducated to degree level, or equivalent relevant experience.

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