At a Glance
- Tasks: Support employees with HR queries and resolve issues efficiently.
- Company: Join a leading OEM client in a dynamic hybrid work environment.
- Benefits: Competitive pay rate of £28.43 per hour and flexible working options.
- Other info: Contract role until June 2027 with opportunities for growth.
- Why this job: Make a real difference in employee experiences while developing your HR skills.
- Qualifications: Experience in HR processes and excellent communication skills required.
The predicted salary is between 28.43 - 28.43 £ per hour.
Our OEM Client based in Whitley, Coventry, is searching for a HR Consultant Contact Centre to join their team, Inside IR35. This is a contract position with a proposed end date of 28th June 2027. Umbrella Pay Rate: 28.43 per hour.
The Opportunity: This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time and attending the office for 2-3 days a week. The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all colleagues and managers.
This employee focused role sits in the Contact Centre within HR Direct. The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters. The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees.
The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task, the latter being a repository for non-employee queries raised from non-email addresses.
Key Performance Indicators:
- First Contact Resolution of Tickets received by Contact Centre 85%.
HR Consultant - Contact Centre employer: Futura Design
Join our dynamic team as an HR Consultant in Whitley, Coventry, where we prioritise employee engagement and development. With a hybrid working model, you will enjoy the flexibility of remote work while collaborating with colleagues in a supportive office environment. Our commitment to professional growth and a culture that values every team member makes us an exceptional employer for those seeking a meaningful career in HR.
