At a Glance
- Tasks: Manage employee and manager queries, ensuring high-quality customer service and compliance.
- Company: Join a leading OEM client in Solihull with a focus on shared services.
- Benefits: Competitive pay rate of £23.60 per hour and contract until January 2027.
- Other info: Opportunity to work in a dynamic environment with potential for career growth.
- Why this job: Be a key point of contact and make a real difference in employee relations.
- Qualifications: Strong communication skills and experience in case management or customer service.
The predicted salary is between 23.6 - 23.6 £ per hour.
Our OEM Client based in Solihull, is searching for a Case Management Advisor (Shared Services) to join their team, Inside IR35.
This is a contract position with a proposed end date of 12th January 2027.
- Umbrella
- Pay
- Role
Purpose: The Case Management Advisor is responsible for managing employee and manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to service level agreements.
The role acts as a key point of contact for People Chapter, Payroll, Workforce Operations, and employee relations enquires, providing advice, guidance, and case coordination while maintaining accurate records within the case management system.
Responsibilities: Case
Management: Manage a portfolio of employee and manager cases from receipt through to resolution.
Ensure all cases are accurately logged, categorised, prioritised, and updates within the case management system.
Investigate and resolve enquiries in accordance with agreed procedures and service levels.
Escalate complex cases and proactively follow up to ensure timely closure.
Customer
Service: Deliver a professional, responsive, and customer-focused service.
Provide clear guidance and advice on policies, processes, and system-related queries.
Communicate effectively with employees, managers, and stakeholders at all levels.
Manage customer expectations and provide regular update on ca...
Case Management Advisor (Shared Services) employer: Futura Design
Futura Design is an exceptional employer that values precision and collaboration, making it an ideal workplace for a Virtual CAD Quality Analyst. Located near Gaydon, the company fosters a supportive work culture that encourages professional growth through continuous learning and development opportunities. Employees benefit from a dynamic environment where their contributions directly impact vehicle program development, ensuring a rewarding and meaningful career path.
