Business Analyst - CEX Unity Programme

Our OEM Client based in Gaydon is searching for a Business Analyst CEX Unity Programme to join their team on an Inside IR35 contract.

Umbrella Pay Rate: £34.56 per hour.

The Opportunity

Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.

Key Responsibilities

• Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams).
• Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS (the company s business process management tool).
• Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
• Identify duplication, inefficiencies, and improvement opportunities.
• Clarify responsibilities and accountabilities for tasks, activities, signoffs and decisions within each process.
• Identify and document hand-offs and interactions between teams across processes.
• Support the development of RACI documents, operating model artefacts, and change impact assessments.
• Contribute to the detailed organisation design and transition planning for CEX Unity.
• Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.

Skills and Experience Required

• Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
• Workshop facilitation.
• Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
• Delivery-focused mindset with experience in transformation programmes.
• Comfortable working in ambiguous and evolving environments.
• Experience in automotive, digital, or customer experience domains is a plus.

Desirable Attributes

• Collaborative and proactive.
• Able to work independently and manage multiple priorities.
• Strong written and verbal communication skills.
• Familiarity with organisation design and change management principles.