At a Glance
- Tasks: Manage employee queries and ensure a top-notch customer experience.
- Company: Join a leading OEM client in Solihull with a supportive team.
- Benefits: Competitive pay of £23.60 per hour, flexible work options, and career growth.
- Other info: Work 2 days in the office and 3 days from home for flexibility.
- Why this job: Be the go-to person for case management and make a real difference.
- Qualifications: Experience in customer service or HR, strong communication skills required.
The predicted salary is between 23.6 - 23.6 £ per hour.
Our OEM Client based in Solihull, is searching for a Case Management Advisor (Shared Services) to join their team, Inside IR35.
This is a contract position with a proposed end date of 12th January 2027.
Umbrella Pay Rate: £23.60 per hour.
Role Purpose
The Case Management Advisor is responsible for managing employee and manager queries through to resolution, ensuring a high-quality customer experience, compliance with company policies, and adherence to service level agreements.
The role acts as a key point of contact for People Chapter, Payroll, Workforce Operations, and employee relations enquires, providing advice, guidance, and case coordination while maintaining accurate records within the case management system.
- Case Management
- Manage a portfolio of employee and manager cases from receipt through to resolution.
- Ensure all cases are accurately logged, categorised, prioritised, and updates within the case management system.
- Investigate and resolve enquiries in accordance with agreed procedures and service levels.
- Escalate complex cases and proactively follow up to ensure timely closure.
- Customer Service
- Deliver a professional, responsive, and customer-focused service.
- Provide clear guidance and advice on policies, processes, and system-related queries.
- Communicate effectively with employees, managers, and stakeholders at all levels.
- Manage customer expectations and provide regular update on case progress.
- Quality and Compliance
- Ensure all case handling activities comply with company policies, GDPR, and relevant legislation.
- Maintain accurate and auditable case records.
- Identify potential risks and escape where appropriate.
- Support compliance and governance requirements through accurate documentation.
Essential Skills, Experience and Knowledge Required
- Experience working within a case management, customer service, HR, Payroll, or shared service environment.
- Strong problem-solving and investigation skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and work to deadlines.
- Experience using case management or ticketing systems.
- Strong attention to detail and accuracy.
- Working knowledge of data protection and confidentiality requirements.
Desirable Skills, Experience and Knowledge Requested
- Experience of HR, Payroll, Time & Attendance, or Employee Relations processes.
- Knowledge of SAP, Success Factors, Service Now, C4S, or equivalent case management systems.
- Experience of working within a shared service or contact centre environment.
- Understanding of continuous improvement methodologies.
- Key Interactions
- IDT.
- Manufacturing.
- Finance.
- People Chapter.
- Pensions and Reward.
- Additional Information
- 2 days in the office Tuesday and Wednesday and then 3 days working from home.
- #J-18808-Ljbffr
Case Management Advisor (Shared Services) employer: Futura Design Ltd
Join our dynamic team in Gaydon as a Product Modeller, where you will play a pivotal role in shaping the future of vehicle build quality. We pride ourselves on fostering a collaborative work culture that encourages innovation and continuous improvement, offering ample opportunities for professional growth and development. With competitive pay rates and a commitment to employee well-being, we provide a rewarding environment for those looking to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Case Management Advisor (Shared Services)
✨Get Your Foot in the Door with Temp Agencies
Temporary roles in HR are often filled through agencies. Reach out to temp agencies that specialise in HR placements. They can help you find gigs quickly and give you a chance to demonstrate your skills in real-world scenarios.
✨Network at HR Events and Workshops
Dive into local HR events, workshops, and seminars. These are great opportunities to meet professionals already in the field and might lead to temporary positions. Be sure to have a chat, exchange contacts, and express your interest in on-the-spot opportunities!
✨Showcase Your Flexibility
In the temporary HR world, being adaptable is key. When you're networking or interviewing, highlight your ability to quickly learn and fill diverse roles, from recruitment to employee onboarding. Make it clear that you’re ready to dive in at any time!
✨Apply Directly Through Our Website
Don’t forget to check out the opportunities at Futura Design Ltd and apply directly via our website. This way, you can express your interest in temporary roles and get ahead in the application process!
We think you need these skills to ace Case Management Advisor (Shared Services)
Some tips for your application 🫡
Show Off Your People Skills:In HR, showcasing your interpersonal skills is key. Make sure your CV highlights any experience you have dealing with talent management, resolving conflicts, or facilitating workshops. We want to see your ability to connect with others!
Tailor Your CV to HR:Use HR-specific language in your CV and cover letter. Mention any specific HR tools, software, or methodologies you’re familiar with, like ATS systems or performance management frameworks. This will show that you’re not just a good fit, but you've got the know-how to back it up!
Emphasise Your Flexibility:Since this is a temporary role, emphasising your adaptability and willingness to learn quickly is crucial. Include examples of how you've successfully jumped into new environments before or handled sudden changes in previous jobs. We love a team player who can hit the ground running!
Availability Matters:In your application, make sure to clarify your availability and commitment to the temporary position. This will help us understand when you can start and how you fit into our plans at Futura Design Ltd. So, don’t be shy about laying it all out there!
How to prepare for a job interview at Futura Design Ltd
✨Showcase Your Adaptability
Given that this is a temporary HR role at Futura Design Ltd, it's crucial to demonstrate your flexibility and ability to adapt quickly. You might be thrown into new projects or systems, so share examples of how you've successfully navigated changes in past roles.
✨Familiarise Yourself with HR Tools
Many HR positions require familiarity with tools like HRIS or ATS systems. Before the interview, brush up on the specific software that Futura Design Ltd uses—if you see any mentioned in the job posting, make sure you're ready to discuss them and your experience with similar tools.
✨Your Motivation Matters
As a temp, it's essential to convey your motivation for this role. Employers often look for candidates who are not just filling a position, but who are genuinely keen on contributing effectively in a short period. Consider sharing why you’re passionate about HR and how you see yourself adding value at Futura Design Ltd.
✨Prepare for Real-World Scenarios
HR interviews often include situational questions that test your problem-solving skills. Think about common HR challenges, like dealing with conflict or managing onboarding efficiently, and prepare to discuss how you would handle these situations at Futura Design Ltd.
