At a Glance
- Tasks: Lead global strategy and delivery for luxury digital conversational experiences.
- Company: Join a prestigious automotive brand known for innovation and luxury.
- Benefits: Competitive pay rate, flexible working arrangements, and a chance to shape the future of AI.
- Other info: Opportunity for career growth in a dynamic, inclusive environment.
- Why this job: Make a real impact in transforming customer experiences with cutting-edge technology.
- Qualifications: Experience in digital product ownership and strong understanding of AI-enabled customer experiences.
The predicted salary is between 35.8 - 35.8 £ per hour.
Our OEM Client based in Gaydon, is searching for a Global Product Owner - Conversational Channels to join their team, Inside IR35.
This is a maternity cover contract position with a proposed end date of 26th July 2027.
Umbrella Pay Rate: £35.80 per hour.
Role Overview
This role is responsible for leading the global strategy, delivery and continuous improvement of JLR's Conversational Channels, shaping effortless, modern luxury digital conversational experiences across Range Rover, Defender, Discovery and Jaguar.
The role spans technology, people and process, driving innovation across channels (including generative and agentic AI), building scalable global capabilities, and embedding a culture of curiosity, learning and continuous improvement.
Key Accountabilities & Responsibilities
Strategy & Vision
- Own and lead the global vision, strategy and capability roadmap for Conversational Channels.
- Define future-state Conversational Channel capabilities, including generative and agentic AI use cases.
- Position JLR amongst the world's leading luxury brands for digital conversational experiences.
Delivery & Execution
- Lead global development, launch and optimisation of chat, Whats App, and other messaging and AI-enabled experiences.
- Lead Conversational innovation across generative and agentic AI, transitioning from assisted service to autonomous, brand safe and value generating client and agent experiences.
- Create and maintain the global Conversational delivery roadmap and integrated backlog.
- Ensure delivery governance, prioritisation and risk management.
- Provide day-to-day leadership and direction to strategic technology and delivery partners, ensuring outcomes align to JLR standards, brand expectations and delivery commitments.
People & Ways of Working
- Lead and inspire x1 direct report and a development team (x6 FTE).
- Work in collaboration with global and market cross-functional teams.
Data, Insight & Performance
- Own global Conversational reporting requirements and the development and enablement of performance frameworks.
- Enable data-led continuous improvement across markets.
Culture, Inclusion & Advocacy
- Champion inclusive and accessible customer experiences.
- Contribute to CX communities, knowledge sharing and cultural initiatives.
Essential Skills, Knowledge and Experience Required
- Experience in global digital product ownership or transformation roles.
- Strong understanding of conversational platforms and AI-enabled CX.
- Proven ability to deliver complex, multi-market initiatives.
Essential Personal Profile Required
- Client-obsessed and outcome focused.
- Strategic thinker with hands‑on delivery capability.
- Strong advocate for inclusion and ethical AI.
- #J-18808-Ljbffr
Global Product Owner - Conversational Channels employer: Futura Design Limited
Futura Design Limited is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Gaydon. With a strong emphasis on employee growth, we provide opportunities for professional development and skill enhancement, ensuring our team members thrive in their roles. Join us to be part of a forward-thinking company that values quality and teamwork, making a meaningful impact in the engineering sector.
StudySmarter Expert Advice🤫
We think this is how you could land Global Product Owner - Conversational Channels
✨Connect with Product Management Communities
Dive into online communities like Product School or Mind the Product. Engage in discussions, share your insights, and ask questions. This can help you build relationships and visibility in the product management scene, plus you might hear about temp roles before they even get posted!
✨Attend Industry Meetups and Workshops
Check out local meetups or workshops specifically targeted at product management. These gatherings are prime spots to meet hiring managers and fellow practitioners. Plus, they often lead to connections that can help you land temporary roles.
✨Showcase Your Work with a Portfolio
Even if you're after a temporary gig, having a solid portfolio is key! Include case studies of past projects, highlighting your role and how you drove product success. Use platforms like Behance to display your work visually.
✨Apply Directly on Company Websites
When you spot a temp role like Global Product Owner - Conversational Channels at Futura Design Limited, go straight to their website to apply. Direct applications often have a better chance of standing out since they show commitment. It's worth the extra effort, trust us!
We think you need these skills to ace Global Product Owner - Conversational Channels
Some tips for your application 🫡
Show Off Your Product Sense:In product management, we want to see your understanding of user needs and business value. When you're crafting your CV and cover letter, highlight specific products you've worked on, the methodologies you used, and how those experiences shaped your product sense. If you have insights into user journey mapping, competitive analysis, or product lifecycle, make sure to feature them!
Highlight Relevant Experience:For a temporary role, employers often look for candidates who can hit the ground running. Make sure your written application showcases not just your past roles, but also specific outcomes you've driven. Don't shy away from using metrics—how did your contributions impact the product or team? We love when you quantify your achievements!
Be Ready to Adapt:Temporary positions can often lead to quick changes in direction. In your cover letter, convey your adaptability and eagerness to learn. Mention any experiences where you’ve had to pivot or adjust your approach to meet project goals. Talk about how you thrive in dynamic environments—it'll really resonate with us at Futura Design Limited!
Link to Your Portfolio:If you've worked on product roadmaps, user stories, or any visualisations, link to your portfolio in your application. Even a personal project that demonstrates your skills as a product manager can show your proactive approach. It's a great way for us to see your work in action and understand your style. And remember, apply through our website to make it easier for us to find you!
How to prepare for a job interview at Futura Design Limited
✨Show Off Your Product Knowledge
Make sure we can discuss the product lifecycle with confidence! Be ready to showcase your understanding of key concepts in product management, such as roadmap planning and user research. We want to hear about any tools you're familiar with, like JIRA or Trello, as they’re popular in this space!
✨Agile Mindset is Key
As a temporary role, they'll want us to hit the ground running. Brush up on Agile methodologies and be prepared for scenario-based questions where you might need to demonstrate how you'd handle shifting priorities or tight deadlines. Show that you can think on your feet and adapt quickly!
✨Bring Your Portfolio of Projects
If you've got any product projects up your sleeve—be it case studies or live examples—bring them along! For a temporary position, they’re going to want to see tangible results from your previous work, so don't hold back on demonstrating how you've made an impact in past roles.
✨Communicate Clearly and Concisely
They’ll be looking to see how you articulate your ideas, so practice your pitch! Make sure we can summarise complex product requirements into clear, understandable language. Being able to express yourself well is vital in product management, especially in a temporary role where quick collaboration is essential!
