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- Tasks: Lead our Norwich store, driving sales and delivering exceptional customer service.
- Company: Join a dynamic retail brand focused on growth and customer satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant team culture.
- Why this job: Be part of a passionate team, inspire others, and make a real impact in retail.
- Qualifications: 2-4 years in management and sales, with strong leadership and communication skills.
- Other info: Hands-on role requiring a proactive mindset and keen commercial awareness.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen to lead our fantastic Norwich branch. If you’re a commercially minded, customer-focused leader with a passion for sales, we’d love to hear from you!
Duties and responsibilities:
- Be highly sales-driven and commercially aware, consistently seeking opportunities to increase revenue and improve store performance.
- Lead a customer-focused team to maximise sales, exceed targets, and deliver outstanding service.
- Be a hands-on leader, working alongside the team to inspire and motivate, leading by example in all aspects of store operations.
- Manage stock effectively, ensuring the right products are available at the right time, and commercially merchandised.
- Use sales data and insights to drive commercial success and optimise store performance.
- Ensure the customer experience is seamless, keeping them at the heart of all store operations.
- Handle customer complaints efficiently and professionally to maintain high service standards.
- Recruit and develop a high-performing team, coaching and training them to excel in sales and service.
- Maintain a positive, can-do mindset, ensuring the store runs smoothly and efficiently, even in challenging situations.
- Ensure all policies, promotions, and procedures are carried out accurately and on time.
- Maintain high visual merchandising standards, working closely with the Visual Merchandising team.
Requirements:
- Excellent communication skills, with the ability to build relationships with customers and colleagues across the business.
- 2-4 years of management and sales experience in a customer service-driven role.
- Proven track record of achieving sales targets and driving business performance.
- Strong leadership skills, with the ability to inspire and develop a team.
- A hands-on approach, with a willingness to get involved in all aspects of store life.
- A proactive, solutions-focused mindset, always looking for ways to improve and solve problems.
- Strong organisational and planning abilities to ensure smooth store operations.
- Keen commercial awareness, with the ability to analyse sales trends and respond effectively.
- Experience in stock management, ensuring optimal levels and reducing shrinkage.
- Strong visual merchandising skills, with an eye for creating an engaging store environment.
- IT competency to manage systems and reporting effectively.
Store Manager - Norwich employer: Futon Company
Contact Detail:
Futon Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Norwich
✨Tip Number 1
Familiarise yourself with the latest sales trends and customer preferences in the Norwich area. This knowledge will not only help you understand the local market but also demonstrate your commitment to driving sales and improving store performance during interviews.
✨Tip Number 2
Showcase your leadership style by preparing examples of how you've successfully motivated and developed teams in previous roles. Be ready to discuss specific instances where your hands-on approach led to improved team performance and customer satisfaction.
✨Tip Number 3
Research StudySmarter's values and mission, and think about how your personal philosophy aligns with them. Being able to articulate this connection can set you apart as a candidate who truly understands and embodies our company culture.
✨Tip Number 4
Prepare to discuss your experience with stock management and visual merchandising. Highlight any innovative strategies you've implemented to optimise stock levels and enhance the shopping experience, as these skills are crucial for the Store Manager role.
We think you need these skills to ace Store Manager - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management and sales experience, particularly in customer service-driven roles. Use specific examples that demonstrate your ability to achieve sales targets and lead a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and customer service. Mention how your leadership style aligns with the company's values and how you can contribute to the Norwich branch's success.
Showcase Relevant Skills: Emphasise your strong communication skills, commercial awareness, and ability to analyse sales data. Provide examples of how you've used these skills to improve store performance in previous roles.
Prepare for Potential Questions: Think about how you would handle common scenarios related to customer complaints, team motivation, and stock management. Be ready to discuss your hands-on approach and problem-solving mindset during interviews.
How to prepare for a job interview at Futon Company
✨Show Your Sales Savvy
Be prepared to discuss specific examples of how you've driven sales in previous roles. Highlight your understanding of commercial awareness and how you can apply it to boost revenue at the Norwich branch.
✨Demonstrate Leadership Skills
Share experiences where you've successfully led a team. Emphasise your hands-on approach and how you inspire and motivate others, as this is crucial for the Store Manager role.
✨Customer-Centric Mindset
Prepare to talk about how you've handled customer complaints and ensured a seamless customer experience. This will show that you prioritise customer satisfaction, which is key for this position.
✨Know Your Numbers
Familiarise yourself with sales data analysis and stock management. Be ready to discuss how you've used data to make informed decisions that improved store performance in your past roles.
