Finance & Operations Executive in London

About Fussy

We're Fussy…about everything in our mission to banish single-use plastic from your bathroom. Having experienced exceptional growth over the past four years, we are now looking for a talented individual to join the team as our Finance & Operations Executive, owning our retail Order to Cash process. You'll report to our Finance Manager, working together to continue to build a high performance culture where our team stay and develop and where future hires are excited to join. This is an exciting opportunity to join a scale-up through a significant period of growth. You'll be a strategic partner to the leadership team and a champion for our people.

What you’ll be doing:

• Own the end-to-end retail Order to Cash process, from order receipt and invoicing through to payment collection and reconciliation.
• Act as the key point of contact for retail partners, buyers and internal teams, building strong working relationships to keep orders and payments flowing smoothly.
• Reconcile retail sales, returns, promotions and deductions against purchase orders and invoices, investigating and resolving any discrepancies quickly.
• Monitor debtor days and cash collection, proactively chasing overdue payments and flagging risk to the wider finance team.
• Maintain accurate, well-documented records across our systems, spotting errors before they become problems.
• Partner with finance and operations colleagues to continuously improve our processes, controls and reporting as we scale.

Who you are:

Great comes in lots of different forms, and we’re really open to seeing candidates from a range of backgrounds. Given the nature of this role and what we’ll ask of you, we do believe that the following skills are needed to be able to deliver to a high standard:

• Experience in a finance, credit control or operations role, ideally with exposure to retail Order to Cash processes.
• Excellent stakeholder management skills — confident building relationships with retail partners and internal teams alike.
• Meticulous attention to detail, comfortable working with high volumes of data and spotting discrepancies others might miss.
• Strong Excel skills and a methodical, organised approach to reconciliation and reporting.
• A proactive, can-do attitude, able to manage multiple priorities in a fast-moving environment.

Bonus points, but these are not a deal breaker:

• Experience with ERP or accounting systems (e.g. NetSuite, Xero, SAP).
• Experience working directly with UK retailers or grocery accounts.
• Background in FMCG, consumer goods or a fast-growing scale-up.

This isn't the right role for you if:

• You'd rather a purely strategic role than a hands-on, detail-driven operational one.
• You prefer a slow-moving, highly structured environment with little change.
• You don't like working in fast-paced and changeable environments.

What we offer:

• A chance to play a part in banishing single-use plastic from the bathroom.
• A salary of £30-35k depending on experience.
• Hybrid working with Tuesdays, Wednesdays and Thursdays in our London (Shoreditch) office.
• 33 days annual leave including flexible bank holidays + a day off for your birthday.
• Our WellHub membership with a range of fitness & wellbeing options.
• Share options after probation, so that you can benefit from our growth.

Who we are:

Fussy are on a mission to banish single-use plastic from the bathroom by designing simple, effective and convenient personal care products that are backed by science not buzzwords. Our first product, a refillable deodorant is now the UK’s top rated natural deodorant. We have put in place the foundations of a world-class team of employees and advisors and this is a super exciting time to join as we are now looking to accelerate our growth into new products and territories.