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For Companies At a Glance
- Tasks: Provide exceptional customer support via chat, email, and social media.
- Company: Join Fussy, a fast-growing brand committed to sustainability.
- Benefits: Fully remote role, 4-day work week, competitive salary, and generous leave.
- Why this job: Be part of a mission to eliminate single-use plastics while helping customers.
- Qualifications: Experience in customer service, strong communication skills, and a passion for sustainability.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 23040 - 28800 £ per year.
About Fussy
We’re Fussy…about everything in our mission to banish single‑use plastic from your bathroom. Having experienced exceptional growth over the past four years, we are now looking for a talented individual to join the team as a Customer Experience Executive.
Working within our Customer Experience team, you’ll be responsible for optimising the service we provide to the true heroes of Fussy - our customers. This is an exciting opportunity to join a scale‑up through a significant period of growth.
About The Role
We’re looking for a Customer Experience Executive to join our weekend CX team, working Friday, Saturday, Sunday and Monday. This role plays a crucial part in making sure our customers receive fast, thoughtful and genuinely memorable support during some of our busiest days.
Responsibilities
- Resolve our customers' queries effectively across chat, email and social and ensure they get a world class experience.
- Actively listen to our customers to provide them with the best resolution possible, in the most efficient way.
- Think creatively and go above & beyond to turn any customer issues into a memorable 5* experience.
- Play a vital part in improving our processes and customer experience by picking up on trends, coming up with innovative ways of working, and sharing these through our feedback loops.
- Live up to our Fussy values, be a team player, and help out when it’s needed to ensure the entire business runs smoothly.
About You
- You’re looking for a four day per week role and happy to work weekends (remotely).
- You’re fluent in English (written and spoken).
- You’ve got at least one year of experience within a customer service or customer support team, ideally in a D2C or e-commerce space.
- Ideally you also have experience using Shopify and/or a CX software (e.g. Zendesk, Dixa or Gorgias) but that’s not essential - we’ll get you up to speed.
- You’ve got strong written and verbal communication skills and a great eye for detail.
- You’re able to understand and analyse problems, in order to find the best appropriate solutions.
- You have a clear understanding of the impact customer service can have on a customer’s purchase decision and retention.
- You’ve got a strong work ethic, hold yourself accountable, and treat feedback as an opportunity to improve.
- You’ve got a can‑do positive attitude and remain flexible and resilient when faced with change.
- You’ve got a keen interest in the sustainability and wellness space. We’re all about people, planet and pits!
- You’re reliable, supportive and just a genuinely nice, friendly person.
What we offer
- A chance to be a part in banishing single‑use plastic from the bathroom.
- Fully remote with working days being set as: Friday, Saturday, Sunday and Monday.
- A salary of £23,040 (pro‑rated from £28,800 FTE).
- 25 days annual leave including flexible.
Customer Experience Executive (fully remote, 4 days per week, Friday–Monday) in London employer: Fussy
Contact Detail:
Fussy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive (fully remote, 4 days per week, Friday–Monday) in London
✨Tip Number 1
Get to know Fussy and their mission! Research the company’s values and sustainability efforts. When you understand what they stand for, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve a customer query. Role-play with a friend or even in front of a mirror to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Fussy and any tips they might have for standing out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Fussy team and their mission to make a difference.
We think you need these skills to ace Customer Experience Executive (fully remote, 4 days per week, Friday–Monday) in London
Some tips for your application 🫡
Show Your Passion for Sustainability: When writing your application, let your enthusiasm for sustainability shine through! We love candidates who share our mission to banish single-use plastic, so make sure to mention any relevant experiences or interests that align with our values.
Tailor Your Experience: Don’t just send a generic application! Take the time to highlight your customer service experience, especially in D2C or e-commerce. Use specific examples that demonstrate how you’ve gone above and beyond for customers in the past.
Be Clear and Concise: We appreciate clarity! Make sure your written application is easy to read and straight to the point. Avoid jargon and keep your sentences short and impactful to grab our attention right away.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at Fussy
✨Know Your Stuff
Before the interview, dive deep into Fussy's mission and values. Understand their commitment to sustainability and how they aim to improve customer experience. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you turned a challenging customer interaction into a positive outcome. Highlight your ability to listen actively and resolve issues efficiently, as this is crucial for the role of a Customer Experience Executive.
✨Be Ready to Think Creatively
Fussy values innovative solutions, so come prepared with ideas on how to enhance customer experience. Think about trends you've noticed in previous roles and be ready to discuss how you could apply similar strategies at Fussy.
✨Emphasise Your Team Spirit
Since you'll be part of a weekend team, it's important to convey your collaborative nature. Share examples of how you've supported colleagues in the past and how you can contribute to a positive team environment, especially during busy periods.