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For Companies At a Glance
- Tasks: Deliver exceptional customer support and create memorable experiences across various channels.
- Company: Join Fussy, a fast-growing brand on a mission to eliminate single-use plastics.
- Benefits: Enjoy a competitive salary, hybrid working, generous leave, and wellness perks.
- Why this job: Be part of a sustainable movement while enhancing customer experiences in a dynamic team.
- Qualifications: Customer service experience, strong communication skills, and a passion for sustainability.
- Other info: Exciting growth opportunities and a chance to make a real impact.
The predicted salary is between 28800 - 28800 £ per year.
About Fussy
We’re Fussy...about everything in our mission to banish single-use plastic from your bathroom. Having experienced exceptional growth over the past four years, we are now looking for a talented individual to join the team as a Customer Experience Executive. Our customers are the true heroes behind Fussy. As we scale, it’s important that we continue to optimise the service we provide them with. So we’re now on the lookout for a new Customer Experience Executive that knows how to go above and beyond to ensure all customer interactions turn into memorable 5* experiences. This is an exciting opportunity to join scale-up through a significant period of growth.
About the role
- We’re looking for a Customer Experience Executive to join our CX team. This role plays a crucial part in making sure our customers receive fast, thoughtful and genuinely memorable support.
- Resolve our customers’ queries effectively across chat, email and social and ensure they get a world class experience.
- Actively listen to our customers to provide them with the best resolution possible, in the most efficient way.
- Think creatively and go above & beyond to turn any customer issues into a memorable 5* experience.
- Play a vital part in improving our processes and customer experience by picking up on trends, coming up with innovative ways of working, and sharing these through our feedback loops.
- Live up to our Fussy values, be a team player, and help out when it’s needed to ensure the entire business runs smoothly.
About you
- You’re fluent in English (written and spoken).
- You’ve got at least one year of experience within a customer service or customer support team, ideally in a D2C or e-commerce space.
- Ideally you also have experience using Shopify and/or a CX software (e.g. Zendesk, Dixa or Gorgias) but that’s not essential - we’ll get you up to speed.
- You’ve got strong written and verbal communication skills and a great eye for detail.
- You’re able to understand and analyse problems, in order to find the best appropriate solutions.
- You have a clear understanding of the impact customer service can have on a customer’s purchase decision and retention.
- You’ve got a strong work ethic, hold yourself accountable, and treat feedback as an opportunity to improve.
- You’ve got a can-do positive attitude and remain flexible and resilient when faced with change.
- You’ve got a keen interest in the sustainability and wellness space.
- You’re reliable, supportive and just a genuinely nice, friendly person.
What we offer
- A chance to play a part in banishing single-use plastic from the bathroom.
- A salary of £28,800.
- Hybrid working - 5 days per week (Monday-Friday) with Tuesdays, Wednesdays and Thursdays in our London (Shoreditch) office.
- 33 days annual leave including flexible bank holidays + a day off for your birthday – we encourage you to take time off to switch off, rest and recharge.
- Our WellHub membership with a range of fitness & wellbeing options - we care about our team’s wellness, from physical to mental health.
- Share options after probation, so that you can benefit from our growth.
What to expect
- We’ll review your CV and application, if successful, you’ll move onto the stages below.
- A short phone interview to get to know you a little better.
- A remote assessment to get an understanding of your written CX skills and tone of voice.
- You’ll be interviewed remotely by our Head of Customer Experience (approx 45 mins).
- You’ll have an interview which will include meeting some more of the CX team and the extended Fussy team (approx an hour).
Who we are
Fussy are on a mission to banish single-use plastic from the bathroom by designing simple, effective and convenient personal care products that are backed by science not buzzwords. Our first product, a refillable deodorant is now the UK’s top rated natural deodorant. We have put in place the foundations of a world-class team of employees and advisors and this is a super exciting time to join as we are now looking to accelerate our growth into new products and territories.
Customer Experience Executive in London employer: Fussy
Contact Detail:
Fussy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive in London
✨Tip Number 1
Get to know Fussy inside out! Research their mission, values, and products. When you understand what they stand for, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interactions, make sure you can express yourself clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you turned a challenging situation into a positive outcome. This will demonstrate your ability to provide that 5* experience Fussy is after.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Fussy team. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Customer Experience Executive in London
Some tips for your application 🫡
Show Your Passion for Sustainability: When you're writing your application, let your love for sustainability shine through! We want to see how much you care about our mission to banish single-use plastic and how that aligns with your values.
Tailor Your Experience: Make sure to highlight your customer service experience in a way that connects with what we do at Fussy. Use examples that showcase your ability to create memorable customer experiences, especially in the D2C or e-commerce space.
Be Clear and Concise: We appreciate strong written communication skills, so keep your application clear and to the point. Avoid fluff and focus on what makes you a great fit for the Customer Experience Executive role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Fussy
✨Know Your Stuff
Before the interview, make sure you understand Fussy's mission and values. Familiarise yourself with their products and how they aim to banish single-use plastic. This will show your genuine interest in the company and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you went above and beyond for a customer. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your ability to provide memorable 5-star experiences.
✨Be Ready to Think on Your Feet
During the interview, you might be asked to solve a hypothetical customer issue. Practice thinking creatively about how to resolve problems efficiently. Highlight your analytical skills and how you can identify trends to improve customer experience.
✨Emphasise Your Team Spirit
Fussy values teamwork, so be prepared to discuss how you've collaborated with others in past roles. Share instances where you supported your colleagues or contributed to a positive team environment, showing that you're a reliable and friendly person.