At a Glance
- Tasks: Lead CRM strategy and boost customer retention for a top DTC brand.
- Company: Dynamic DTC brand based in vibrant Shoreditch, London.
- Benefits: Salary of £60,000 - £65,000, 33 days leave, and gym membership.
- Other info: Enjoy hybrid working and excellent career growth opportunities.
- Why this job: Make a real impact on customer experience in a fast-paced environment.
- Qualifications: Experience in DTC subscription businesses and strong team management skills.
The predicted salary is between 60000 - 65000 £ per year.
A leading DTC brand in London is looking for a Retention Lead to drive their CRM strategy and improve customer retention. You will manage the retention channel strategy and analyze cohort data for insights.
The ideal candidate has experience in DTC subscription businesses, strong team management skills, and a passion for enhancing customer experience.
The company offers hybrid working in Shoreditch, a salary of £60,000 - £65,000, and benefits including 33 days annual leave and gym membership.
CRM & Retention Lead | Hybrid London, Growth & LTV employer: Fussy
As a leading DTC brand based in the vibrant area of Shoreditch, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and growth. With generous benefits such as 33 days of annual leave and gym membership, alongside opportunities for professional development, we empower our team to thrive while making a meaningful impact on customer experience.
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Retention Lead | Hybrid London, Growth & LTV
✨Tip Number 1
Network like a pro! Reach out to people in the DTC space, especially those who work at companies you admire. A friendly chat can lead to insider info and even job referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in CRM and retention strategies. This will help you stand out during interviews and showcase your passion for enhancing customer experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've driven retention in past roles and be ready to discuss cohort data insights.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to reflect your understanding of the role and the company’s mission.
We think you need these skills to ace CRM & Retention Lead | Hybrid London, Growth & LTV
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of CRM & Retention Lead. Highlight your experience in DTC subscription businesses and any relevant achievements that showcase your skills in managing retention strategies.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for enhancing customer experience and how you can drive our CRM strategy. Be sure to mention why you're excited about working with us in Shoreditch.
Showcase Your Analytical Skills:Since the role involves analysing cohort data, don’t forget to include examples of how you've used data to drive decisions in previous roles. We love numbers, so make them work for you!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Fussy
✨Know Your CRM Inside Out
Make sure you’re well-versed in CRM strategies, especially those relevant to DTC brands. Brush up on the latest trends and tools in customer retention, as this will show your passion and expertise during the interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used cohort data to drive insights in previous roles. Bring examples of how your analysis led to improved retention rates, as this will demonstrate your ability to make data-driven decisions.
✨Highlight Team Management Experience
Since the role involves managing a team, be ready to share specific instances where you’ve successfully led a team. Talk about your leadership style and how you motivate others to achieve their goals, which is crucial for this position.
✨Demonstrate Your Customer-Centric Mindset
Prepare to discuss how you’ve enhanced customer experiences in past roles. Share stories that illustrate your understanding of customer needs and how you’ve implemented strategies to meet those needs effectively.
