Finance & Operations Executive

About Fussy

We're Fussy…about everything in our mission to banish single-use plastic from your bathroom. Having experienced exceptional growth over the past four years, we are now looking for a talented individual to join the team as our Finance & Operations Executive, owning our retail Order to Cash process. You'll report to our Finance Manager, working together to continue to build a high performance culture where our team stay and develop and where future hires are excited to join. This is an exciting opportunity to join a scale-up through a significant period of growth. You'll be a strategic partner to the leadership team and a champion for our people.

What you’ll be doing

• Own the end-to-end retail Order to Cash process, from order receipt and invoicing through to payment collection and reconciliation.
• Act as the key point of contact for retail partners, buyers and internal teams, building strong working relationships to keep orders and payments flowing smoothly.
• Reconcile retail sales, returns, promotions and deductions against purchase orders and invoices, investigating and resolving any discrepancies quickly.
• Monitor debtor days and cash collection, proactively chasing overdue payments and flagging risk to the wider finance team.
• Maintain accurate, well-documented records across our systems, spotting errors before they become problems.
• Partner with finance and operations colleagues to continuously improve our processes, controls and reporting as we scale.

Who you are

Great comes in lots of different forms, and we're really open to seeing candidates from a range of backgrounds. Given the nature of this role and what we'll ask of you, we do believe that the following skills are needed to be able to deliver to a high standard:

• Experience in a finance, credit control or operations role, ideally with exposure to retail Order to Cash processes.
• Excellent stakeholder management skills — confident building relationships with retail partners and internal teams alike.
• Meticulous attention to detail, comfortable working with high volumes of data and spotting discrepancies others might miss.
• Strong Excel skills and a methodical, organised approach to reconciliation and reporting.
• A proactive, can-do attitude, able to manage multiple priorities in a fast-moving environment.

Bonus points, but these are not a deal breaker:

• Experience with ERP or accounting systems (e.g. NetSuite, Xero, SAP).
• Experience working directly with UK retailers or grocery accounts.
• Background in FMCG, consumer goods or a fast-growing scale-up.

This isn't the right role for you if

• You'd rather a purely strategic role than a hands-on, detail-driven operational one.
• You prefer a slow-moving, highly structured environment with little change.
• You don't like working in fast-paced and changeable environments (this is start-up life, after all).

What we offer

• A chance to play a part in banishing single-use plastic from the bathroom.
• A salary of £30-35k depending on experience.
• Hybrid working with Tuesdays, Wednesdays and Thursdays in our London (Shoreditch) office.
• 33 days annual leave including flexible bank holidays + a day off for your birthday – we encourage you to take time off to switch off, rest and recharge.
• Our WellHub membership with a range of fitness & wellbeing options - we care about our team's wellness, from physical to mental health.
• Share options after probation, so that you can benefit from our growth.

Who we are

Fussy are on a mission to banish single-use plastic from the bathroom by designing simple, effective and convenient personal care products that are backed by science not buzzwords. Our first product, a refillable deodorant is now the UK’s top rated natural deodorant. We have put in place the foundations of a world-class team of employees and advisors and this is a super exciting time to join as we are now looking to accelerate our growth into new products and territories.