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- Tasks: Lead CRM strategy and enhance customer retention for a top DTC brand.
- Company: Dynamic DTC brand based in vibrant Shoreditch, London.
- Benefits: Salary of £60,000 - £65,000, 33 days leave, and gym membership.
- Other info: Enjoy hybrid working and thrive in a fast-paced environment.
- Why this job: Join a passionate team and make a real impact on customer experience.
- Qualifications: Experience in DTC subscription businesses and strong team management skills.
The predicted salary is between 60000 - 65000 £ per year.
A leading DTC brand in London is looking for a Retention Lead to drive their CRM strategy and improve customer retention. You will manage the retention channel strategy and analyze cohort data for insights.
The ideal candidate has experience in DTC subscription businesses, strong team management skills, and a passion for enhancing customer experience.
The company offers hybrid working in Shoreditch, a salary of £60,000 - £65,000, and benefits including 33 days annual leave and gym membership.
CRM & Retention Lead | Hybrid London, Growth & LTV employer: Fussy
Contact Detail:
Fussy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Retention Lead | Hybrid London, Growth & LTV
✨Tip Number 1
Network like a pro! Reach out to people in the DTC space, especially those who work in CRM and retention. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in managing retention strategies and analysing cohort data. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to CRM and customer experience. Role-playing with a friend can help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace CRM & Retention Lead | Hybrid London, Growth & LTV
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM & Retention Lead. Highlight your experience in DTC subscription businesses and any relevant achievements that showcase your skills in managing retention strategies.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing customer experience. Share specific examples of how you've driven CRM strategies in the past and what you can bring to our team.
Showcase Your Analytical Skills: Since the role involves analysing cohort data, don’t forget to mention any tools or methods you’ve used for data analysis. We want to see how you’ve turned insights into actionable strategies in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Fussy
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends in customer retention strategies, especially in DTC subscription businesses. Be ready to discuss how you've successfully implemented CRM strategies in the past.
✨Showcase Your Analytical Skills
Since the role involves analysing cohort data, prepare to talk about specific examples where your analysis led to actionable insights. Bring along any relevant metrics or case studies that demonstrate your ability to drive retention through data.
✨Demonstrate Team Management Experience
This position requires strong team management skills, so be prepared to share your experiences leading teams. Highlight how you’ve motivated your team and improved performance, and be ready to discuss your leadership style.
✨Passion for Customer Experience
The company is looking for someone who is genuinely passionate about enhancing customer experience. Think of examples where you’ve gone above and beyond to improve customer satisfaction and be ready to share these stories during your interview.