Fussy is seeking a Retention Lead to own our CRM strategy end-to-end, driving LTV, repeat rate and churn reduction for our DTC subscription business. You’ll lead a small team and partner with brand, growth and CX to deliver a seamless, personalised customer experience across touchpoints.
You’ll manage retention channels (Klaviyo, PaperRun, Attentive, WhatsApp), design a data‑driven testing roadmap, and build dashboards in BI tools.
#J-18808-LjbffrCRM & Retention Lead — Hybrid, Growth & LTV employer: Fussy
Fussy is an exceptional employer that prioritises employee well-being and professional growth, offering a hybrid working model and generous leave policies. Located in the vibrant city of London, our work culture fosters collaboration and innovation, empowering you to make a meaningful impact while driving performance in a dynamic marketing landscape. Join us to be part of a forward-thinking team dedicated to creating a greener future.
