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For Companies At a Glance
- Tasks: Deliver exceptional customer support via chat, email, and social media.
- Company: Join Fussy, a fast-growing brand committed to sustainability.
- Benefits: Fully remote role with competitive salary and generous holiday allowance.
- Why this job: Make a real impact by creating memorable experiences for our customers.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible working hours and a supportive team culture.
The predicted salary is between 2400 - 3600 £ per month.
About Fussy
We’re Fussy…about everything in our mission to banish single-use plastic from your bathroom. Having experienced exceptional growth over the past four years, we are now looking for a talented individual to join the team as a Customer Experience Executive. Our customers are the true heroes behind Fussy. As we scale, it’s important that we continue to optimise the service we provide them with.
About the role
We’re looking for a Customer Experience Executive to join our team for three months, 1st March-31st May 2026. This role plays a crucial part in making sure our customers receive fast, thoughtful and genuinely memorable support. You will:
- Resolve our customers' queries effectively across chat, email and social and ensure they get a world class experience.
- Actively listen to our customers to provide them with the best resolution possible, in the most efficient way.
- Think creatively and go above & beyond to turn any customer issues into a memorable 5* experience.
- Play a vital part in improving our processes and customer experience by picking up on trends, coming up with innovative ways of working, and sharing these through our feedback loops.
- Live up to our Fussy values, be a team player, and help out when it’s needed to ensure the entire business runs smoothly.
About you
Great comes in lots of different forms, and we’re really open to seeing candidates from a range of backgrounds. Given the nature of this role and what we’ll ask of you, we do believe that the following skills are needed to be able to deliver to a high standard:
- You’re fluent in English (written and spoken).
- You’ve got at least one year of experience within a customer service or customer support team, ideally in a D2C or e-commerce space.
- You’ve got strong written and verbal communication skills and a great eye for detail.
- You’re able to understand and analyse problems, in order to find the best appropriate solutions.
- You have a clear understanding of the impact customer service can have on a customer’s purchase decision and retention.
- You’ve got a strong work ethic, hold yourself accountable, and treat feedback as an opportunity to improve.
- You’ve got a can-do positive attitude and remain flexible and resilient when faced with change.
- You’ve got a keen interest in the sustainability and wellness space.
- You’re reliable, supportive and just a genuinely nice, friendly person.
And anyone who has these skills too would likely be a super fit for this role, but these are by no means essential:
- Ideally you also have experience using Shopify and/or a CX software (e.g. Zendesk, Dixa or Gorgias) but that’s not essential - we’ll get you up to speed.
What we offer
- Fixed term role for three months, 1st March-31st May 2026
- Location: Fully remote
- Hours: Mon-Fri 9-6, occasional weekend work may be required
- Annual salary: £28,800 pro rated
- Holiday: Pro rated 33 days annual leave including flexible
Customer Experience Executive (fully remote, 3 month fixed term contract) in London employer: Fussy Ltd
Contact Detail:
Fussy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive (fully remote, 3 month fixed term contract) in London
✨Tip Number 1
Get to know Fussy and its mission! Before your interview, dive into their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle tricky situations or complaints. Being able to demonstrate your problem-solving skills will make you stand out as a candidate who can deliver those 5* experiences.
✨Tip Number 3
Show off your creativity! Fussy is looking for someone who can think outside the box. Prepare examples of how you've gone above and beyond in previous roles to create memorable customer interactions.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Fussy team.
We think you need these skills to ace Customer Experience Executive (fully remote, 3 month fixed term contract) in London
Some tips for your application 🫡
Show Your Passion for Customer Experience: When you're writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about creating memorable experiences.
Tailor Your Application: Make sure to customise your application to fit the role at Fussy. Highlight your relevant experience in customer service, especially in D2C or e-commerce. We want to see how your skills align with our mission to provide top-notch support!
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and personality without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Fussy!
How to prepare for a job interview at Fussy Ltd
✨Know Your Stuff About Fussy
Before the interview, dive deep into Fussy's mission and values. Understand their commitment to sustainability and how they aim to enhance customer experiences. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Show Off Your Customer Service Skills
Prepare specific examples from your past experience where you went above and beyond for a customer. Think about times when you turned a negative situation into a positive one. This is your chance to demonstrate your problem-solving skills and creativity in action!
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Reflect back what you hear to show you understand. This is crucial for a Customer Experience Executive role, as it mirrors the active listening you'll need to provide top-notch support to customers.
✨Be Ready to Discuss Trends and Innovations
Think about trends in customer service and how they can apply to Fussy. Be prepared to share any innovative ideas you have for improving customer interactions. This shows that you're not just looking to fill a role, but that you're eager to contribute to the company's growth and success.
