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For Companies At a Glance
- Tasks: Deliver exceptional customer support via chat, email, and social media.
- Company: Join Fussy, a fast-growing brand on a mission to eliminate single-use plastics.
- Benefits: Fully remote role with competitive salary and 33 days holiday.
- Why this job: Be part of a sustainable movement while creating memorable customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Exciting opportunity for growth in a dynamic, supportive team.
The predicted salary is between 500 - 1500 £ per month.
About Fussy
Hey good smelling! We’re Fussy…about everything in our mission to banish single-use plastic from your bathroom. Having experienced exceptional growth over the past four years, we are now looking for a talented individual to join the team as a Customer Experience Executive. Our customers are the true heroes behind Fussy. As we scale, it’s important that we continue to optimise the service we provide them with. So we’re now on the lookout for a new Customer Experience Executive that knows how to go above and beyond to ensure all customer interactions turn into memorable 5* experiences. This is an exciting opportunity to join scale-up through a significant period of growth.
About the role
We’re looking for a Customer Experience Executive to join our team for three months, 1st March-31st May 2026. This role plays a crucial part in making sure our customers receive fast, thoughtful and genuinely memorable support. You will:
- Resolve our customers' queries effectively across chat, email and social and ensure they get a world class experience.
- Actively listen to our customers to provide them with the best resolution possible, in the most efficient way.
- Think creatively and go above & beyond to turn any customer issues into a memorable 5* experience.
- Play a vital part in improving our processes and customer experience by picking up on trends, coming up with innovative ways of working, and sharing these through our feedback loops.
- Live up to our Fussy values, be a team player, and help out when it’s needed to ensure the entire business runs smoothly.
About you
Great comes in lots of different forms, and we’re really open to seeing candidates from a range of backgrounds. Given the nature of this role and what we’ll ask of you, we do believe that the following skills are needed to be able to deliver to a high standard:
- You’re fluent in English (written and spoken).
- You’ve got at least one year of experience within a customer service or customer support team, ideally in a D2C or e-commerce space.
- You’ve got strong written and verbal communication skills and a great eye for detail.
- You’re able to understand and analyse problems, in order to find the best appropriate solutions.
- You have a clear understanding of the impact customer service can have on a customer’s purchase decision and retention.
- You’ve got a strong work ethic, hold yourself accountable, and treat feedback as an opportunity to improve.
- You’ve got a can-do positive attitude and remain flexible and resilient when faced with change.
- You’ve got a keen interest in the sustainability and wellness space.
- You’re reliable, supportive and just a genuinely nice, friendly person.
And anyone who has these skills too would likely be a super fit for this role, but these are by no means essential:
- Ideally you also have experience using Shopify and/or a CX software (e.g. Zendesk, Dixa or Gorgias) but that’s not essential - we’ll get you up to speed.
What we offer
- Fixed term role for three months, 1st March-31st May 2026
- Location: Fully remote
- Hours: Mon-Fri 9-6, occasional weekend work may be required
- Annual salary: £28,800 pro rated
- Holiday: Pro rated 33 days annual leave including flexible bank holidays
What to expect
We’ll review your CV and application, if successful, you’ll move onto the stages below:
- A short phone interview to get to know you a little better
- A remote assessment to get an understanding of your written CX skills and tone of voice
- You’ll be interviewed remotely by our Head of Customer Experience and CX Team Lead (approx 45 mins)
Who we are
Fussy are on a mission to banish single-use plastic from the bathroom by designing simple, effective and convenient personal care products that are backed by science not buzzwords. Our first product, a refillable deodorant is now the UK’s top rated natural deodorant. We have put in place the foundations of a world-class team of employees and advisors and this is a super exciting time to join as we are now looking to accelerate our growth into new products and territories.
Customer Experience Executive (fully remote, 3 month fixed term contract) employer: Fussy Ltd
Contact Detail:
Fussy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive (fully remote, 3 month fixed term contract)
✨Tip Number 1
Get to know Fussy! Dive into their mission and values. When you understand what they stand for, you can tailor your conversations to show how you align with their goals. This will make you stand out as a candidate who truly gets it!
✨Tip Number 2
Practice your customer service scenarios! Think about common issues customers might face and how you would resolve them. Being prepared to discuss these during your interview shows that you're proactive and ready to deliver those 5* experiences.
✨Tip Number 3
Show off your creativity! Fussy loves innovative thinkers, so come armed with ideas on how to improve customer interactions or processes. This not only highlights your problem-solving skills but also your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Fussy team and making a difference in the world of sustainability.
We think you need these skills to ace Customer Experience Executive (fully remote, 3 month fixed term contract)
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about creating memorable experiences.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in customer service, especially in D2C or e-commerce. We want to see how your skills align with our mission at Fussy, so don’t hold back on showcasing your strengths!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences concise. This not only shows off your communication skills but also makes it easier for us to see how you can effectively resolve customer queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of the Fussy team!
How to prepare for a job interview at Fussy Ltd
✨Know Your Stuff About Fussy
Before the interview, dive deep into Fussy's mission and values. Understand their commitment to sustainability and how they aim to banish single-use plastics. This will not only show your genuine interest but also help you align your answers with their core values.
✨Show Off Your Customer Service Skills
Prepare specific examples from your past experience where you went above and beyond for a customer. Think about times when you turned a negative situation into a positive one. This is crucial for a role focused on creating memorable 5-star experiences!
✨Be Ready to Listen and Adapt
During the interview, demonstrate your active listening skills. If they ask you a question, take a moment to think before responding. Show that you can analyse problems and come up with creative solutions, just like you would in the role.
✨Embrace Feedback and Growth
Fussy values a strong work ethic and accountability. Be prepared to discuss how you've handled feedback in the past and how it has helped you grow. This shows that you're open to learning and improving, which is key in a fast-paced environment.
