Inbound Sales Agent

Fusion Elec Ltd is a fast-growing company in the energy sector, committed to providing sustainable and reliable services to our customers. As we continue to expand, we\’re looking for an experienced Inbound Sales Agents to join our team and drive success within our inbound sales department. We have a combined customer network of over half a million people across the UK. We\’re committed to excellence, sustainability, and, most importantly excellent customer service. We are a rapidly growing, dynamic company committed to delivering exceptional products and services to our clients. Our team thrives on innovation, collaboration, and dedication, always striving to exceed customer expectations. Key Responsibilities: As an Inbound Sales Agent, you will play a key role in supporting the sales team by managing incoming leads, ensuring that they are processed efficiently, and providing administrative support to facilitate the sales process. This is an exciting opportunity to be part of a driven team and contribute to the company’s growth. Key Responsibilities: * High volume sales conversion experience * Experience with medium value / volume of leads * Experience of handling both web and telephone leads * Processing leads/orders through dedicated IT systems (ie Onroute) * Managing an EV survey process * Managing payment taking processes from customer * Liaising with Booking Team and Engineer Management * Responsible for SLA management and adherence (customer) * Responsible for SLA management and adherence (lead provider) * Handle inbound sales inquiries and qualify leads through initial contact. * Ensure all leads are accurately entered and tracked in the CRM system. * Maintain and update lead data to ensure a high level of data accuracy. Key Requirements: * Proven experience in inbound sales, processing and converting sales leads. * Exceptional communication, leadership, and mentoring skills. * Data-driven approach to decision-making, with the ability to analyse metrics and adjust strategies accordingly. * A strategic mindset combined with hands-on experience in day-to-day sales operations. * Ability to work independently and collaboratively in a fast-paced environment. * Excellent organisational and time-management skills. * Knowledge of relevant sales technologies and tools (e.g., CRM, sales automation platforms). Why Join Us? * Direct Employed: £28k-£30k DOE, plus commission package * 40 hours per week / flexible hours available * After three months successful probation, ability to work hybrid for up to three days per week * 20 days holiday plus 8 bank holidays * Free onsite parking at our HQ * Comprehensive benefits package, including healthcare and wellness programs * Company Pension Apply today to join a rewarding company at Fusion Elec Ltd