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- Tasks: Welcome students and manage daily operations to create a vibrant community.
- Company: Fusion Students curates memorable living experiences for students away from home.
- Benefits: Enjoy free breakfast, gym access, birthday off, and an extra day off when needed.
- Why this job: Join a caring team that values joy, support, and personal growth in a dynamic environment.
- Qualifications: Customer-facing experience, friendly communication, multitasking skills, and basic admin knowledge required.
- Other info: Roles available in London, Nottingham, Liverpool, and York; flexible full-time and part-time options.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Full Time, Part Time and Night roles available.
Hiring for London, Nottingham, Liverpool and York.
At Fusion Students, we’re not just building places to stay – we’re curating experiences that feel like home, even when students are miles from it. We believe hospitality is personal. It’s about going beyond expectations, delivering warmth in every interaction, and creating moments students will remember long after they’ve left. We don’t just provide rooms – we create belonging.
As a Community Concierge, you’re a key part of our day-to-day magic. Working closely with the Community Manager and wider team, you’ll help us deliver an environment where students feel seen, supported, and celebrated. Your role is to assist – not just in operations, but in creating joyful, seamless experiences for every person who walks through our doors. You’ll be part of the heartbeat of the building – always present, always welcoming, always helpful.
What You’ll Be Doing:
- Support the Student Experience
- Welcome students, visitors, and contractors with warmth and professionalism.
- Handle queries with care and direct more complex issues to the right person.
- Help keep everyone in the loop by sharing updates about events, services, and local gems.
- Always reflect the Fusion brand with positive energy and service-first thinking.
- Keep the Day-to-Day Flowing
- Assist with move-ins, move-outs, and room inspections.
- Manage keys, fobs, post, and parcels with efficiency and care.
- Keep our systems up to date – whether it’s maintenance logs, booking records, or paperwork.
- Keep an eye on supplies and flag when we’re running low.
- Support Building Safety & Upkeep
- Report maintenance issues quickly and help coordinate smooth fixes.
- Conduct basic inspections to spot health and safety issues early.
- Assist with fire drills, testing, and other compliance tasks.
- Help monitor access control and maintain a secure, welcoming environment.
- Be Part of the Team That Makes It All Happen
- Support your teammates where needed – especially during busy periods or on weekends.
- Attend training sessions, team meetings, and regular reviews.
- Stay curious, ask questions, and be open to learning new things as we grow together.
What You’ll Need
- Experience in a customer-facing role.
- Friendly, approachable, and confident communication.
- Good with multitasking and staying calm under pressure.
- Familiarity with Microsoft Office and general admin tools.
Why Join Fusion?
We’re a team that cares deeply – about the work we do and the people we do it for. At Fusion, you won’t just be helping students – you’ll be helping shape the culture of care that sets us apart. We treat every interaction as a chance to create joy. We’re generous with our time, thoughtful in our details, and always up for a challenge.
You’ll also get a few perks that make life a little brighter:
- Free breakfast every morning – because you can’t give your best on an empty stomach.
- Use of our gym – your wellbeing matters too.
- Your birthday off – it’s your day, go celebrate it.
- “One More Day” – an extra day off, when you just need to hit pause.
- Opportunities to grow and learn in a supportive, people-first culture.
Ready to help create something unforgettable? Please email Rebecca.stevens@fusionstudents.co.uk with your CV or apply on LinkedIn.
Community Concierge employer: Fusion
Contact Detail:
Fusion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Concierge
✨Tip Number 1
Familiarise yourself with Fusion Students' values and mission. Understanding their focus on creating a sense of belonging and community will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your customer service experience by preparing specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create joyful experiences for students.
✨Tip Number 3
Research the local area around the locations you're applying for. Being knowledgeable about local gems and events can help you connect with students and show your commitment to enhancing their experience.
✨Tip Number 4
Prepare to discuss how you handle multitasking and pressure. As a Community Concierge, you'll need to juggle various tasks while maintaining a friendly demeanour, so having examples ready will be beneficial.
We think you need these skills to ace Community Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Community Concierge position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Fusion Students that resonate with you, such as their commitment to creating a sense of belonging for students.
Highlight Relevant Experience: In your CV, emphasise any previous customer-facing roles or experiences that demonstrate your ability to communicate effectively and handle multiple tasks under pressure. Use specific examples to illustrate your skills.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a role in hospitality.
How to prepare for a job interview at Fusion
✨Show Your Warmth
As a Community Concierge, your role is all about creating a welcoming atmosphere. Make sure to convey your friendly and approachable nature during the interview. Share examples of how you've made others feel comfortable in previous roles.
✨Demonstrate Multitasking Skills
This position requires juggling multiple tasks at once. Be prepared to discuss situations where you successfully managed several responsibilities simultaneously, especially in high-pressure environments. Highlight your ability to stay calm and organised.
✨Familiarise Yourself with Fusion's Values
Understanding the company's mission to create belonging and memorable experiences is crucial. Research Fusion Students and be ready to discuss how your personal values align with theirs. This shows genuine interest and commitment to their culture.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the Community Concierge role and the team dynamics. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
